Forward Deployment Engineer- Supply Chain Analytics

We are seeking a Forward Deployment Engineer for leading the devployment and operation of AXIOM " A clinical supply chain - control tower" .

You will build and ship features across Next.js, React, TypeScript and Azure, lead client UAT and releases, and build secure, repeatable cloud environments using Terraform and Azure DevOps.

Why this role matters?Every day, clinical trials are delayed because the right drug isn't at the right site at the right time. Patients wait, sites sit idle, and supply teams fight fires across disconnected systems.

Boston Insights built AXIOM, to change that. AXIOM is a clinical supply chain control tower that gives pharma companies end-to-end visibility, from demand planning and manufacturing to packaging, depots, shipments and site inventory. It senses risk early and helps teams act before a stockout or delay reaches a patient. We are defining a new category, and we are looking for an engineer who will put it in our clients' hands.

Position OverviewAs our Forward Deployed Engineer, you are where AXIOM meets the client. You understand the client's supply chain as well as their supply leads do, and you can build and ship the solution yourself. You will own how AXIOM is deployed and run for each client: standing up client environments from code, shipping features from the Fabric Gold layer to the browser, leading releases through client UAT to Production, and making our pipelines safe and repeatable. You will be the technical face of AXIOM to client stakeholders, and you will bring what you learn in the field back to shape the product roadmap.

Key Responsibilities

Partner with Clients

• Be the trusted technical lead for client supply chain, clinical operations and IT teams, from kickoff through go-live and beyond.
• Lead client UAT, deployments and release communications. Explain issues clearly, manage expectations, and push back on scope politely when needed.
• Bring field insight back to the product team: spot repeating patterns, propose new capabilities, and turn one-off fixes into reusable product features.

Build and Ship the Product

• Build and release AXIOM web app features in Next.js, React and TypeScript, including cascading filters, row-level security, AI Briefing panels, guided tours and product fixes.
• Connect Gold-layer tables and views to APIs, filters and embedded Power BI reports, with the right identity and row-level security.
• Merge per-client web app copies into one configurable, multi-client codebase.

Make Deployments Repeatable and Secure

• Provision client environments with Terraform, including resource groups, Entra ID app registrations, Key Vault, storage, private-endpoint networking, App Service and Container Apps.
• Build and maintain Azure DevOps CI/CD pipelines for the web app, Fabric items, SQL schema, Power BI and Power Apps, including service connections, secrets and approval gates.
• Add monitoring with Application Insights, Log Analytics and alerts, and fix what it finds.
• Close security and hygiene gaps through least-privilege RBAC, Conditional Access, tagging, cost controls and cleanup of unused resources.
• Keep runbooks accurate, follow them consistently, and improve them when a step is wrong.

Required Technical Skills and Experience

Supply Chain and Domain Expertise

• 5+ years of hands-on experience in supply chain analytics or supply chain technology.
• Working knowledge of supply chain concepts such as demand forecasting, inventory and safety stock, distribution and resupply, lead times and expiry management.

Engineering Skills

• 5+ years building and running production software on Azure, including App Service, Container Apps, Functions, Key Vault, Entra ID, storage and networking.
• Infrastructure as Code experience with Terraform.
• CI/CD experience with Azure DevOps or GitHub Actions, including YAML pipelines, environments, approvals and secret handling.
• Experience with Docker and container registries.
• Strong TypeScript and React skills; Next.js experience is a plus.
• Good SQL skills and comfort working with Azure SQL and reading data models.
• Experience with Azure OpenAI, Azure AI Search or other LLM-backed features in production.

Leadership and Communication Skills

• A track record of leading client-facing technical work end to end and owning outcomes rather than tasks.
• Clear communication with audiences ranging from senior clinical supply stakeholders to cloud engineers, both in writing and in meetings.
• Calm under pressure during go-lives and escalations, with good judgment on when to escalate and when to act.
• Ability to write clear technical documentation and keep it current.

Preferred Skills & Experience

• Pharmaceutical, biotech or clinical supply chain experience, including clinical trial supply, IRT/RTSM, depots, comparators, packaging and labeling, or GxP-regulated environments.
• Microsoft Fabric, including Lakehouse, pipelines, deployment pipelines and Git integration, or experience with Databricks / Synapse.
• Power BI embedding, including Power BI Client, service principals and row-level security.
• Power Platform ALM experience.
• Prior experience in a forward-deployment, solutions engineering or technical consulting role at a SaaS or product company.
• Relevant certifications such as AZ-104, AZ-400, DP-600, CPIM or CSCP.

The Opportunity We Offer

• Category-defining work: Help shape a decision-intelligence control tower for clinical supply chains.
• Modern technology: Work across Azure, Microsoft Fabric, Power BI, Next.js and Azure OpenAI on a high-value industry problem.
• Growth: As Boston Insights scales, this role can grow into leading the Forward Deployment and client delivery team.
• Collaboration: Work closely with Boston leadership and US clients in a flexible hybrid environment.
• Competitive package: Competitive salary, performance bonus and paid time off.

Join us to unlock new possibilities in pharmaceutical supply chain data through advanced engineering and multi-cloud innovation! Boston Insights is transforming pharmaceutical supply chains through innovative data solutions. Join us in

ensuring that life-saving investigational drugs reach patients on-time, every time.