Senior Manager-Digital Product Management

Job Description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses, including relationships with merchants, issuers, acquirers, processors, and strategic partners globally.

The Network Product team develops and delivers secure, resilient, and scalable payment network capabilities. This includes Authorization, Tokenization, Authentication, Digital Wallets, Local Network solutions, and Network-to-Network integrations that support market expansion, regulatory requirements, and global interoperability.

We are looking for an experienced Network Product professional to drive the development and delivery of strategic payment network capabilities. The role requires strong knowledge of payment networks, issuing, acquiring, transaction processing, and digital payments, along with the ability to translate business and partner needs into clear product requirements and executable delivery plans.

Strong project management, communication, and stakeholder management skills are critical. The individual will coordinate cross-functional workstreams, manage risks and dependencies, drive governance, and communicate progress and decisions effectively to senior leaders, internal teams, and external partners.

Responsibilities

• Develop and execute product roadmaps for payment network capabilities aligned with enterprise priorities, market needs, and regulatory requirements.
• Lead end-to-end delivery of capabilities across Authorization, Tokenization, Authentication, Digital Wallets, Local Network solutions, and Network-to-Network integrations.
• Translate business, customer, partner, and regulatory needs into features, user stories, acceptance criteria, and delivery milestones.
• Apply strong understanding of payment networks, issuing, acquiring, processing, transaction flows, and network specifications to guide product decisions.
• Ensure solutions meet intended business outcomes and consider scalability, security, resilience, operational readiness, and interoperability.
• Partner with Engineering and Quality Assurance teams across solution design, development, testing, implementation, and post-launch readiness.
• Maintain integrated delivery plans covering scope, milestones, dependencies, risks, issues, and decisions.
• Coordinate execution across Product, Technology, Operations, Risk, Compliance, and external partner teams.
• Proactively identify delivery risks and blockers, drive mitigation, and escalate matters requiring leadership attention.
• Prepare concise executive updates, dashboards, roadmaps, and governance materials, translating complex topics for technical and non-technical audiences.
• Build trusted relationships and influence decisions across global, cross-functional, and highly matrixed teams.

Qualifications

• Bachelor's or master's degree in computer science, Engineering, Information Systems, Business Management, or related field.
• Relevant experience in payment network products, digital payments, product management, network delivery, or payment technology.
• Strong understanding of the payment's ecosystem, including networks, issuers, acquirers, processors, and digital payment providers.
• Knowledge of payment transaction flows and capabilities such as authorization, authentication, tokenization, clearing, and settlement.
• Experience delivering products or capabilities through requirements, development, testing, implementation, and operational readiness.
• Demonstrated project or program management experience across multiple teams, workstreams, risks, and dependencies.
• Ability to translate business requirements into clear product and technical deliverables.
• Strong written, verbal, presentation, executive communication, stakeholder management, influencing, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced and highly matrixed environment.

Preferred Qualifications

• Demonstrated experience working with payment networks, issuers, acquirers, processors, digital wallet providers, or network capability modernization programs is strongly preferred.
• Experience with Authorization, Tokenization, Authentication, Safe Key, Digital Wallets, Local Network solutions, or Network-to-Network integrations.
• Knowledge of card processing, payment message flows, network specifications, and payment operations.
• Experience delivering complex modernization, migration, regulatory, or market-enablement initiatives.
• Experience managing product roadmaps, backlogs, features, user stories, and acceptance criteria.
• Experience with Agile or SAFe delivery methodologies and knowledge of Rally, JIRA, Confluence, or similar tools.
• Experience engaging with external network partners, processors, vendors, or payment ecosystem participants.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.