Senior Product Manager, MobiLytix Design Studio

Key Accountabilities

• Define and deliver the product capabilities of MobiLytix Design Studio across supported messaging and digital channels, taking new capabilities through to general availability and production scale.
• Critically assess existing and in-progress capabilities against product quality, scalability, reliability and platform-fit standards, and raise the bar where needed.
• Define GenAI-assisted content and template generation capabilities across supported channels.
• Ensure capability scope, backlog and product requirements are defined with sufficient clarity for engineering to execute without ambiguity.
• Define and own the forward product roadmap for MobiLytix Design Studio.
• Drive evolution of reusable template frameworks across messaging and digital channels — including conversational messaging, mobile and web push, in-app, email and web experiences.
• Define dynamic content rendering capabilities that interpret and execute personalisation recipes provided by MRTM and MobiLytix Rewards.
• Establish content assembly logic combining templates, attributes and decision outputs into customer-ready digital experiences.
• Own high-scale dispatch framework capabilities across supported channels.
• Define response capture mechanisms — delivery, engagement and interaction telemetry — and ensure bidirectional feedback loops to upstream decision systems.
• Ensure rendering and dispatch capabilities align with platform abstraction and cross-industry scalability principles.
• Collaborate with ML, Agentic and Module PMs to ensure clean integration across model output, orchestration and rendering layers.
• Drive scalability, reliability and performance standards for high-volume digital experience execution.
• Monitor market trends in digital engagement platforms, content rendering engines and AI-assisted design tools.

Mandatory Skills

• 8+ years of product management experience in digital engagement, messaging platforms or communication infrastructure.
• Demonstrated experience bringing new product capabilities to market and to general availability — not only evolving mature ones.
• Hands-on product ownership of high-volume messaging and digital channels — such as conversational messaging (e.g. WhatsApp), mobile and web push, in-app messaging and email — including the operational realities of each (e.g. template approval, session windows, deliverability).
• Strong understanding of template engines, dynamic content rendering and personalisation frameworks.
• Experience defining high-scale message dispatch or notification systems.
• Experience embedding GenAI-assisted content or template generation into a product.
• Ability to critically assess an inherited or in-progress product and raise its quality and scope under delivery pressure.
• Strong understanding of telemetry and event-feedback systems.
• Experience collaborating closely with engineering teams building high-throughput systems.
• Strong stakeholder management and delivery discipline.

Desirable Skills

• Experience with dynamic email, landing-page or web-experience builders.
• Familiarity with marketing automation or decisioning platforms.
• Understanding of event-driven or streaming architectures.
• Experience with content management systems or digital experience platforms.
• Experience in telecom or retail engagement ecosystems.
• Experience working in global enterprise SaaS environments.