MS Dynamics 365 CE/CRM Technical Consultant

Altum
Ahmedabad, Gujarat, India

About the Company

Altum is a Microsoft Business Applications consultancy delivering end-to-end Dynamics 365 and Power Platform solutions across the Microsoft ecosystem. Our Customer Engagement practice designs and builds Dynamics 365 Sales, Customer Service, and Power Platform solutions — integrated with Azure, Microsoft Fabric, and our clients' broader technology landscape — to help organizations modernize how they sell, serve, and operate. We work across consulting, implementation, integration, data & analytics, and managed services, and we hold ourselves to Microsoft best practice on every engagement.

About this role

We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant with 4–6 years of hands-on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client-facing role: beyond strong technical delivery, you will own day-to-day client communication and run daily cadence (stand-up) meetings, keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade-safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.

Key Responsibilities

Technical Delivery

  • Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.
  • Design and build solutions on Microsoft Dataverse and the Power Platform, including model-driven and canvas Power Apps and Power Automate flows.
  • Develop extensions using C# plug-ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF (Power Apps Component Framework) controls.
  • Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.
  • Configure security roles, business units, teams, and field-level security in line with least-privilege and segregation-of-duties principles.
  • Design and manage solution deployments across environments (Dev → Test → UAT → Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.
  • Produce and maintain technical documentation, solution design specifications, and configuration workbooks.
  • Support functional, integration, performance, and user acceptance testing, and provide hypercare and issue resolution post go-live.

Client Communication & Cadence Leadership

  • Act as the primary technical point of contact for the client on assigned workstreams.
  • Plan and run daily cadence (stand-up) meetings — tracking progress, surfacing blockers, and driving actions to closure.
  • Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.
  • Lead requirement-gathering and solution-design discussions, and manage scope, expectations, and follow-ups.
  • Maintain and report against sprint backlogs, action logs, and delivery plans.
  • Mentor junior consultants and review their configuration and code for quality and adherence to best practices.

Technical Skills Required

  • 4–6 years of hands-on experience as a Dynamics 365 CE / CRM technical consultant or developer.
  • Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.
  • Strong development skills: C# (.NET), plug-ins and custom workflow activities, JavaScript/TypeScript, and the Dataverse Web API.
  • Solid Power Platform experience: model-driven and canvas Power Apps, Power Automate, and Dataverse data modeling.
  • Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.
  • Working knowledge of ALM for Dynamics 365 — managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).
  • Understanding of the CE security model (roles, business units, teams, field security).
  • Proven ability to lead client communication and run daily cadence / stand-up meetings independently.
  • Excellent verbal and written communication, stakeholder management, and problem-solving skills.
  • Comfortable working in Agile / iterative delivery environments.

Preferred Skills

  • Microsoft certifications such as PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), MB-210 (Sales), or MB-230 (Customer Service).
  • Experience with Power BI and Microsoft Fabric for reporting and analytics.
  • Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365.
  • Exposure to Power Pages / portals and Customer Insights (Marketing).
  • Experience integrating CE with ERP (Dynamics 365 Finance & Operations) or third-party platforms.
  • Consulting background with client-facing delivery in a partner or systems-integrator environment.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

Employee Benefits & Growth Opportunities

Altum offers a professional and supportive work environment with opportunities for career growth and skill development.

Employees benefit from:

  • Health insurance and employee well-being support
  • Continuous learning and professional development opportunities
  • Exposure to global clients and emerging technologies
  • A collaborative culture that encourages ownership and innovation
  • Long-term career growth aligned with organizational expansion

Altum is an equal opportunity employer.

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