Product Operations Associate

Swish is building the next generation of food delivery by owning the entire value chain, from menu design and pricing to kitchen operations and customer experience. Backed by leading investors, we're building the future of food delivery by continuously launching new products, expanding into new markets, and creating innovative operating models.

You’ll sit at the intersection of Product, Engineering, and Operations, ensuring what we build ships well, works on the ground, and drives business impact.

• Analytics: Measure the impact of product launches through data, identify what worked and what didn’t, and turn insights into clear actions.
• Program Management: Work closely with Product and Operations teams on testing, rollout RCAs, and execution, turning on-ground learnings into product improvements.

What You’ll Do

Measure product impact through data

Define success metrics before each launch, such as conversion, order frequency, delivery time, cancellations, and ratings. Build dashboards to track adoption and health after go-live, run pre/post and A/B analyses, and write concise readouts with clear recommendations to scale, iterate, or roll back.

Program-manage product launches

Own launch plans from start to finish, including timelines, owners, dependencies, readiness checklists, and go/no-go calls. Coordinate across Product, Tech, Operations, Rider Operations, and Support, while tracking product-related issues and enhancements during scale-up.

Run product testing

Plan and run UATs, pilots, and on-ground tests with Operations teams before a full rollout. Write test cases based on real customer, rider, and kitchen scenarios, log bugs, and follow up with Engineering until they are resolved.

Drive product solutioning and enhancements

Turn data, field feedback, and support tickets into clear problem statements for Product Managers. Help draft requirements, user flows, and acceptance criteria, size opportunities using data, and set up interim operational fixes while long-term product solutions are being built.

Close the loop after every launch:

Run post-launch reviews, track open issues through closure, and update SOPs and launch checklists so that each launch improves on the last.

What We’re Looking For

• 0–2 years of experience in Product Operations, Product/Business Analytics, Program Management, Consulting, or Start-up Operations; strong freshers with relevant internships or projects are welcome.
• Working knowledge of SQL and strong Excel/Google Sheets skills, with the ability to independently work with and interpret data.
• Strong structured problem-solving and RCA skills, with the ability to identify root causes and translate them into practical solutions.
• Strong execution and ownership, with the ability to manage multiple workstreams, coordinate across teams, and drive tasks to closure.
• Clear written and verbal communication, with the ability to work effectively across Product, Engineering, Operations, and leadership teams.
• Strong product curiosity and an interest in understanding how products are built, launched, and used by customers and operators.
• Comfortable working on the ground with kitchen teams, riders, and customers to understand real-world product challenges