Global Product Director

Deliver business results and customer value

• Drive incremental delivery of features for the Learning agentic experience we envision for our staff.
• Monitor product performance metrics and adjust strategies based on insights.
• Prioritize impactful work to meet measurable Key Results for the squad.
• Manage the squad’s budget and collaborate with leadership on funding needs.

Serve as the voice of the customer or end-user

• Gather and translate user needs into actionable user stories across pilots and scaled products
• Engage stakeholders to align expectations and enhance trust.
• Conduct ongoing discovery activities to identify pain points and opportunities.
• Balance customer value, cost, and execution speed in decision-making.

Set an overall vision to direct and inform the squad’s work

• Bring a strong sense of ownership to the product squad and engage deeply in understanding the current and future needs of the function.
• Align squad activities with broader product and organizational goals.
• Translate objectives into a roadmap with clear goals.
• Foster collaboration with other Product Owners to ensure organizational alignment.

Oversee what is delivered by the squad and when

• Apply design-thinking to understand system user engagement and solve problems effectively.
• Maintain a prioritized backlog of user stories with clear delivery timelines.
• Define acceptance criteria ensuring output meets business needs.

Support and enable the squad to get its work done

• Collaborate with the squad to remove impediments and clarify requirements.
• Partner with Chapter Leads for resourcing and technical expertise.
• Provide performance feedback to squad members and cross-functional team members.