WFM Forecasting Analyst

Aptino, Inc.
Gurugram, Haryana, India

Position: WFM Forecasting Analyst

Location: First Floor, Block A, Enkay Center, Plot No. 448/A, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016.

Onsite - Work from office

Work Timing: US time zone (Night Shift) i.e. 7:30 pm – 4:30 am IST (1 hr here and there may happen depending on need)

Start Date: Immediate – 30 days (May look at 60 days)

Note: Need exp into Retails industry/ domain & candidates local to Gurugram, HR as this is onsite position.

Role and Key Responsibilities

  • Responsible for adjustments of the outcome of the promotional predictive model based on data analytics using Simple linear regression/ Multiple linear regression/Trend/ Forecast Triple Smoothing/ Weighted moving averages.
  • Responsible for KPI’s as Forecast Accuracy, Forecast Bias, exceptions and outliers
  • Integrate top-down forecast in bottom-up
  • Manage volume exception driven by sales input in overall volume forecast
  • Translate the innovation and relaunches forecast for the full horizon (0-18 months) in Unilever’s planning tools.
  • Manage Assumptions, Risks and Opportunities & translate to volume impact
  • Actively contribute to the improvement roadmap – both in execution as well as in proactively propose potential opportunities.
  • Analyze datasets and the outcome of our predictive model
  • Maintain and Analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.
  • Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.
  • Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.
  • Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.

Required Experience & Knowledge

  • Graduate with contact center experience and good communication skills.
  • Workforce Management (WFM) experience with 3+ years in Forecasting.
  • Experience using all of the following forecasting methods: using Simple linear regression, Multiple linear regression, Trend, Forecast Triple Smoothing, and Weighted moving averages
  • Experience doing manual forecasting using Excel.
  • Knowledge of Contact Center methodologies and operational principles
  • Knowledge of WFM Tools (i.e. NICE WFM/Verint/Aspect/Salesforce).
  • Bachelor's degree in related field from a four-year college or university program.
  • Basic knowledge of the call center industry.
  • Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
  • Knowledge of ACD and Call Center Workforce applications - preferred.
  • Proficient in Microsoft Office.

If you are interested please share you updated resume copy to preeti.mane@aptino.com.

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Questions about this job

How do I apply for the WFM Forecasting Analyst job at Aptino, Inc.?

Use the apply link on this page: you apply directly with Aptino, Inc. on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Aptino, Inc. want for this WFM Forecasting Analyst role?

The job description asks for Simple linear regression, Multiple linear regression, Trend, Forecast Triple Smoothing, Weighted moving averages, Excel, Contact Center methodologies and WFM Tools. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Aptino, Inc.?

Apply to the Aptino, Inc. roles that match your experience, and tailor your resume to each job description: for this role that means showing Simple linear regression, Multiple linear regression, Trend. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this WFM Forecasting Analyst job remote or onsite?

This is based in Gurugram, Haryana.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Aptino, Inc., and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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