ServiceNow Case Management Developer

Role: ServiceNow Case Management Developer

Location: Hyderabad (Hybrid)

Job Type: Permanent

• With over 4 years of hands-on ServiceNow development experience—including more than two years specifically focused on Customer Service Management.
• Case Intake & Management: Extensive
• Experience building multi-channel intake solutions across the Case Management portal, email, Virtual Agent, messaging, and REST APIs, while configuring complex case models, playbooks, and SLA/OLA frameworks.
• Now Platform Engineering: Skilled in scoped application development, Agent Workspace, UI Builder, Service Catalog, and Knowledge Management.
• Platform Security & Governance: Regularly implement secure, scalable platform foundations using best practices for ACLs, business rules, Instance Scan compliance, and performance tuning.
• ServiceNow Certified System Administrator (CSA) certification [and CIS-CSM certification], with a strong track record of delivering production-ready implementations in complex environments.