Global Service Manager AMS – Enhancement Governance

Sandoz India
Telangana, India

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Job Summary

Accountable for end-to-end governance of enhancement demand across the global AMS portfolio—from intake, assessment and prioritisation through delivery, release and closure. The role aligns business, application owners, EAS/SST’s, Architecture, Infrastructure, Quality, Cybersecurity, Finance and AMS providers to deliver value within approved scope, capacity, compliance and commercial guardrails while protecting production stability and the validated state.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

Major Accountabilities

  • Lead the global AMS enhancement lifecycle and deliver measurable business value.
  • Own enhancement intake, classification, estimation, prioritisation, approval, delivery, release, acceptance and closure.
  • Maintain a transparent demand pipeline covering value, priority, scope, ownership, effort, cost, capacity, dependencies, compliance impact and delivery status.
  • Apply agreed scope and commercial criteria, delivering routine enhancements within AMS and routing material process, architecture, integration, security, compliance or support-model changes through major-enhancement or project governance.
  • Coordinate solution, risk, effort and operational-impact assessments across EAS/SST’s, Architecture, Infrastructure, Quality, Cybersecurity and AMS providers.
  • Drive value-based prioritisation, capacity allocation, delivery planning and recovery actions; hold providers accountable for estimates, quality, timelines, documentation and risk escalation.
  • Ensure compliance with SDLC, change, release, testing, validation, cybersecurity, data-integrity and GxP/CSV controls.
  • Confirm production readiness, including support ownership, knowledge transfer, CMDB, monitoring, access, recovery, Service Desk documentation and hyper care.
  • Maintain clear boundaries: AMS governs and coordinates delivery; EAS/application owners' own strategy, prioritisation and solution approval; Infrastructure executes changes within its control.
  • Report demand, backlog, capacity, delivery, quality, risk, compliance and benefits; improve cycle time, estimation, automation, reuse and productivity.
  • Own Internal CAB and govern all incoming enhancements
  • Working closely with Change Process Owners from Sandoz IT

Minimum Requirements

What you’ll bring to the role:

  • 10+ years in IT, including 5+ years in application service, enhancement, demand, portfolio or managed-service delivery.
  • Proven global, multi-supplier enhancement governance across intake, estimation, prioritisation, capacity, delivery, release and benefits.
  • Strong SDLC, ITIL, agile, operational-transition and commercial knowledge; experience with ServiceNow or comparable platforms.
  • Experience in regulated environments; life sciences, GxP/CSV, data integrity, cybersecurity and audit knowledge preferred.
  • Strong supplier management, analytics, facilitation, negotiation, executive communication and cross-functional leadership.

Qualifications

  • Degree in Computer Science, Information Technology, Engineering or equivalent
  • ITIL Foundation required.
  • Advanced service, project, agile, cloud, validation or change certification desirable

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

#Sandoz

Score my resume against this job, free →

Questions about this job

How do I apply for the Global Service Manager AMS – Enhancement Governance job at Sandoz India?

Use the apply link on this page: you apply directly with Sandoz India on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Sandoz India want for this Global Service Manager AMS – Enhancement Governance role?

The job description asks for ITIL Foundation, SDLC, ITIL, agile and ServiceNow. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Sandoz India?

Apply to the Sandoz India roles that match your experience, and tailor your resume to each job description: for this role that means showing ITIL Foundation, SDLC, ITIL. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Global Service Manager AMS – Enhancement Governance job remote or onsite?

This is based in Telangana.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Sandoz India, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →