Servicenow AI Developer
Company Description Creative Solution Technology is a technology-driven organization focused on delivering innovative software and AI solutions for enterprise clients. The company emphasizes practical, scalable products that help businesses streamline operations and improve digital workflows. Team members collaborate across disciplines to build high-impact solutions using modern platforms and tools. Creative Solution Technology values continuous learning, ethical practices, and inclusive collaboration, offering opportunities for professional growth and exposure to cutting-edge technologies.
Role Description The Servicenow AI Developer will design, develop, and implement AI-powered features and integrations within the ServiceNow platform, focusing on intelligent automation, predictive capabilities, and enhanced user experiences. Day-to-day responsibilities include building and optimizing AI models, configuring ServiceNow workflows and modules, collaborating with cross-functional stakeholders to translate business requirements into technical solutions, and ensuring performance, security, and scalability of AI services. The role involves troubleshooting, code reviews, documentation of technical designs, and staying current with ServiceNow releases and AI advancements. This is a full-time, on-site position based in Hyderabad.
Qualifications
Must-have Skills :UI Policies, Javascript, AI search, Gen AI-Virtual Agent, Flow Designer, Glide APIs, Now Assist, CIS, Predictive intelligence, JSON, Script Includes, Client scripts, Business Rules, IntegrationHub, ACLs/Security rules, Generative AI/GenAI, REST APIs, ServiceNow CSA & CAD
Job Description:
Job Description
Design and develop AI-powered solutions using ServiceNow Now Assist and Generative AI capabilities.
Configure and customize Now Assist use cases across ITSM, CSM, HRSD, ITOM, and other ServiceNow workflows.
Develop and configure Virtual Agent, AI Search, Predictive Intelligence, and automation workflows.
Build AI-driven solutions using Flow Designer, IntegrationHub, Business Rules, Script Includes, APIs, and REST/SOAP integrations.
Configure and optimize GenAI skills, prompts, summarization, classification, recommendations, and conversational experiences.
Integrate ServiceNow AI capabilities with enterprise applications and external AI/LLM services where required.
Work with functional consultants, architects, and business stakeholders to identify suitable AI use cases.
Translate business requirements into scalable and secure ServiceNow AI solutions.
Perform development, unit testing, troubleshooting, performance tuning, and production support.
Follow ServiceNow development best practices, security standards, and upgrade-safe implementation principles.
Prepare technical documentation, solution designs, and implementation guides.
Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, IRM/GRC, or SPM.
Strong troubleshooting, analytical, and problem-solving skills.
Good understanding of data security, access controls, privacy, and responsible AI implementation.
ServiceNow CSA certification.
One or more CIS certifications.
ServiceNow CAD certification.
Experience with Now Assist / GenAI certifications or training.
Experience integrating ServiceNow with Azure OpenAI, OpenAI, or other enterprise AI platforms.
- Experience with AI agents, workflow orchestration, and enterprise automation.