Deployment Lead

Job Requirements

We are looking for a curious, high-agency Deployment Lead to join our Global Professional Services team and help build our new Customer Transformation capability. You will work directly with enterprise customers and partner closely with Applied AI, Solution Architecture, Product, Engineering, and Professional Services teams to turn customer problems into practical solutions, adoption, and measurable business value.

This is not a traditional project management role. You will operate in a forward-deployed model, working close to customers, navigating ambiguity, bringing the right people together, and helping drive transformation across AI, Agents, enterprise technology, and customer workflows.

What You’ll Do

• Work directly with customers to understand their business objectives, challenges, workflows, and operating environment.
• Participate in customer conversations, ask the right questions, and identify the problem behind the request.
• Help customers explore AI-powered Talent experiences, AI Agents, and emerging Phenom capabilities.
• Identify where AI can solve a meaningful customer problem and where it may not be the right solution.
• Partner with Solution Architecture, Product, Engineering, Applied AI, and Professional Services teams to turn ideas into practical customer outcomes.
• Help customers move from experimentation → validation → adoption → value.
• Translate real-world customer problems into clear internal decisions, actions, and priorities.
• Bring structure to ambiguous situations by defining problem statements, actions, owners, dependencies, risks, and next steps.
• Bring the right Phenom expertise into customer situations at the right time.
• Drive progress across teams and influence stakeholders without formal authority.
• Identify blockers, escalate with context and recommendations, and follow through until meaningful progress is achieved.
• Build an understanding of how customer workflows, systems, constraints, and business processes connect to Phenom's platform.
• Capture customer patterns and learnings to improve the broader Customer Transformation and deployment approach.
• Develop a strong understanding of Applied AI, Agentic workflows, enterprise technology, and customer transformation.

What We’re Looking For

• 3–6 years of experience in consulting, enterprise technology, SaaS, business analysis, customer success, operations, implementation, professional services, or a similar environment.
• Strong customer-facing communication and stakeholder management skills.
• High agency and ownership — someone who takes initiative rather than waiting for detailed instructions.
• Ability to bring structure and clarity to ambiguous problems.
• Strong problem-solving skills with a natural tendency to ask “why?” before jumping to solutions.
• Ability to influence and collaborate across teams without formal authority.
• Strong follow-through and the ability to drive actions to completion.
• Curiosity about technology, AI, Agents, and how enterprise systems actually work.
• Ability to learn quickly, go deep when required, and operate comfortably outside your existing expertise.
• Comfortable saying “I don't know yet — I'll find out” and taking ownership of finding the answer.
• A customer-outcome mindset, with a focus on business value rather than simply completing activities.
• Prior experience with AI, Talent technology, enterprise transformation, or SaaS implementations is a plus, but not required.

Why Join This Team

This role offers the opportunity to help build a new Customer Transformation capability from the ground up. You will work directly with enterprise customers on real-world problems involving AI, Agents, enterprise technology, and business transformation, while partnering closely with Phenom's Product, Engineering, Solution Architecture, and Professional Services teams.

You won't have a playbook for everything — part of the job is helping us build the playbook. This is an opportunity for someone who wants to learn quickly, take significant ownership, and grow into a role where they can directly influence customer outcomes and the future of how Phenom delivers transformation.