Salesforce Service Cloud | CRM Specialist | Jira | Confluence | REST APIs | Agile | Remote/WFH

🚀 Senior Business Analyst | Salesforce Service Cloud | CRM | Jira | Confluence | REST APIs | Agile | Remote India

🔥 We're AgileEngine!

We’re hiring a Senior Business Analyst to bridge business stakeholders and technical teams within a large enterprise Salesforce Service Cloud environment.

You’ll own requirements from discovery through delivery, translating business needs into user stories and functional specifications while driving process mapping, stakeholder alignment, and UAT.

📍 Remote, India | 💼 5+ years

💥 Why Apply?

• Own requirements from discovery through delivery
• Translate business needs into user stories, BRDs & acceptance criteria
• Map current/future-state processes using BPMN, swimlanes & data flows
• Collaborate with Product, Engineering, Architecture & QA teams
• Lead UAT planning, testing & defect triage
• Analyze systems, data flows and integration requirements
• Participate in Agile/Scrum ceremonies
• Work with Salesforce Service Cloud and enterprise CRM processes

🚨 MUST-HAVE — CRUCIAL REQUIREMENTS

🔥 5+ years Business Analyst experience

🔥 Strong requirements elicitation & documentation

🔥 Strong business process modeling & analysis

🔥 Strong stakeholder management

🔥 Strong UAT planning, coordination & defect management

✅ Salesforce / CRM or comparable enterprise platform experience

✅ Integrations, data flows & APIs

✅ Jira & Confluence

✅ Agile/Scrum

✅ Excellent written & verbal communication

✅ Upper-Intermediate English

➕ Nice to Have

• Salesforce Service Cloud / Omni-Channel
• Salesforce object model & Flows
• REST APIs / middleware
• Data migration & analytics
• Contact center / customer service technology
• Salesforce Einstein / AI automation
• AI/ML requirements gathering
• Generative AI / prompt engineering
• Data governance & AI readiness

🛠️ Tech Stack

Salesforce Service Cloud

• CRM
• Jira
• Confluence
• REST APIs
• Agile/Scrum
• BPMN
• UAT
• Data Flows
• AI

🎯 Crucial skills

🔥 Business Analysis — 5+ years

🔥 Requirements & User Stories

🔥 Stakeholder Management

🔥 UAT & Defect Management

🔥 Business Process Modeling

🔥 Salesforce / CRM

🔥 Jira + Confluence

🔥 APIs & Integrations

🔥 Agile/Scrum

🔥 Strong English Communication

⚠️ LAUNCHPOD / RESUME — CRITICAL

Please select ALL crucial skills in your LaunchPod application and clearly mention them in your resume.

Missing or incorrectly selected must-have skills may lead to automatic rejection.

📩 Interested? DM me with:

1️⃣ Email ID

2️⃣ Total Experience

3️⃣ Business Analyst Experience

4️⃣ Salesforce / CRM Experience

5️⃣ Service Cloud Experience

6️⃣ Requirements / User Stories Experience

7️⃣ UAT Experience

8️⃣ Process Modeling Experience

9️⃣ Jira / Confluence Experience

🔟 API / Integration Experience

1️⃣1️⃣ Agile/Scrum Experience

1️⃣2️⃣ AI / Salesforce AI Experience

1️⃣3️⃣ Current CTC

1️⃣4️⃣ Expected CTC

1️⃣5️⃣ Notice Period

1️⃣6️⃣ Current Location

🚨 Please don't use LinkedIn Easy Apply. Send me a DM with the above details.