Technical Product Manager

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Define the product vision, target users, success measures, and multi-quarter roadmap for platform and framework capabilities.
• Own backlog management end-to-end, including intake, discovery, prioritization, requirements, acceptance criteria, and release planning.
• Prioritize investments using quantitative and qualitative inputs such as adoption trends, user feedback, incident learnings, performance data, and support themes.
• Drive alignment across engineering, architecture, and senior stakeholders, facilitating trade-offs across risk, timelines, usability, and technical design.
• Translate ambiguous needs into clear, testable requirements and deliver iterative value through close partnership with engineering.
• Establish platform-level expectations for resiliency, including fault tolerance, graceful degradation, and testing practices that validate reliability under stress.
• Define disaster recovery readiness expectations, including recovery objectives, failover approaches, runbooks, and regular testing routines.
• Lead secure-by-default product outcomes by partnering on authentication and authorization approaches, secrets handling, vulnerability management, and threat modeling support.
• Operationalize artificial-intelligence-enabled development practices across four themes: adoption goals, prioritized use cases, workflow automation opportunities, and governance and controls (evaluation, testing, monitoring, and human review where needed).
• Execute enablement and adoption plans, including positioning, rollout approach, documentation, training, and feedback loops for continuous improvement.
• Improve developer experience through scalable onboarding, reference implementations, templates, and a support model that reduces friction and increases time-to-value.

Required qualifications, capabilities and skills

• Hands-on experience building and operating Java-based services, including application programming interfaces and distributed systems.
• 8+ years of product management experience (or equivalent expertise in a closely related domain).
• Experience defining product vision, success measures, and roadmaps and delivering against them in changing environments.
• Demonstrated backlog ownership, including discovery, prioritization, dependency management, and iterative delivery.
• Strong understanding of event-driven system design concepts (for example: messaging patterns, ordering, retries, and idempotency).
• Strong understanding of cloud and reliability concepts (for example: scaling, networking fundamentals, and multi-region resiliency patterns).
• Experience defining and driving non-functional expectations for platforms, including resiliency, disaster recovery readiness, and security outcomes.
• Experience using operational and customer signals (metrics, incidents, performance data, support themes) to make prioritization decisions and demonstrate value.
• Proven ability to influence senior technical stakeholders and drive alignment across a matrixed organization.
• Strong written communication skills for product requirements, decision records, and roadmap narratives.

Preferred qualifications, capabilities and skills

• Experience building or scaling developer platforms, shared libraries, service frameworks, or reference implementations.
• Familiarity with Spring Boot, Spring Cloud, and Spring Security ecosystems.
• Familiarity with reactive versus traditional web service patterns and schema-based interface approaches such as GraphQL.
• Experience defining governance for interfaces, including versioning and deprecation practices.
• Experience leading adoption programs for internal platforms, including enablement content and success measurement.
• Familiarity with observability practices, including service-level measures, logging, metrics, tracing, and incident review processes.
• Experience supporting artificial-intelligence-enabled products or development practices, including evaluation methods, monitoring approaches, and governance considerations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.