Staff Engineer, Intelligent Automation & Process Excellence

Job Title: Staff Engineer, Intelligent Automation & Process Excellence

Location: Bangalore (Hybrid)

Minimum Exp: Overall 6 to 8 years of core experience in BPM (Business Process Management), process mining, and AI/Automation development.

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

What Do We Expect From You

We are seeking a highly skilled Staff Engineer, Intelligent Automation & Process Excellence (6 to 8 years of experience) to serve as a bridge between strategic process architecture and next-generation AI implementation. You will lead our transformation initiatives by combining advanced BPM methodologies and process mining with cutting-edge Agentic-AI. The ideal candidate is a hands-on practitioner who can translate complex, fragmented legacy workflows into highly optimized, automated, and AI-driven ecosystems that deliver measurable business value.

Key Requirements:

Process Strategy & Architecture

• Design and architect enterprise-grade, end-to-end business processes
• Act as a strategic advisor to cross-functional units, translating operational challenges into scalable process frameworks.
• Conduct rigorous process audits and benchmark internal KPIs against global industry standards (e.g., APQC frameworks) to establish performance baselines

Process Mining & Data-Driven Insights

• Lead process mining initiatives to ingest event log data, discover "as-is" operational realities, and pinpoint bottlenecks/compliance deviations.
• Utilize advanced data skills (SQL, Python, or R) to transform data for process discovery and performance analysis

AI & Agentic Automation

• Portfolio of Implementation: Must demonstrate a proven, hands-on track record of deploying Agentic-AI solutions in production environments. Candidates should be prepared to discuss the specific architecture of their agents, the reasoning models used, and how they handled tool-use and error correction.
• Architect and deploy Agentic-AI solutions to solve specific problems across telecom domains and verticals.
• Create AI agents to automate complex tasks: log analysis, code debugging, telecom protocol troubleshooting, and proactive performance monitoring.
• Evaluate workflows for automation readiness, calculating ROI and feasibility before orchestrating pipelines using RPA and Workflow Engines

Operational Support & DevOps

• Provide technical support for DevOps infrastructure (e.g., Jenkins, Docker, Kubernetes).
• Contribute to the development of automated tools/scripts to improve support efficiency and maintain optimal Customer Experience (CX).

Required Skills & Experience:

• Education: Bachelor’s degree in Electronics/Comm, IT, or related field.
• Experience: Overall 6 to 8 years of core experience in BPM, process mining, and AI/Automation development.
• Process Mining/BPM: Technical expertise in Process mining and workflow platform tools
• Agentic-AI: Proven, hands-on experience in the design, implementation, and orchestration of advanced AI agents and workflows.

Technical Stack:

• Automation: RPA tools and Low-Code/No-Code engines.
• DevOps/Infrastructure: Kubernetes, Docker, Jenkins.
• Data: SQL, Python/R, and BI tools
• Domain Knowledge: Solid understanding of Telecom Network architectures (OSS/BSS).

Core Competencies

• Technical Proficiency: Hands-on experience with Agentic frameworks such as LangChain, AutoGen, CrewAI, or Haystack. Proficiency in implementing RAG (Retrieval-Augmented Generation), ReAct (Reasoning and Acting) patterns, function calling, and long-term memory management for AI agents.
• Analytical Rigor: Ability to identify root causes in complex telecom architectures and translate them into automated solutions.
• Hands-on Leadership: A track record of "doing the work"—developing models, pipelines, and agents—rather than just providing oversight.
• Soft Skills: Strong interpersonal skills and stakeholder management to drive cross-functional adoption of next-generation automation in a fast-paced, high-pressure environment.

This role is for the "Architect-Builder" who understands that true automation requires both the structure of disciplined process management and the intelligence of modern AI. You will have the opportunity to transform our operational landscape from the ground up, utilizing the latest in process mining and Agentic-AI to set the standard for our organization.

Rakuten Shugi Principles:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika.Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.