Business Systems Analyst - Salesforce(L2O & Q2C)

Job Title: Lead-to-Order (L2O) and & quote-to-cash (Q2C) Business Systems Analyst - Salesforce

Experience: 5+ years

Location: Remote

Employment Type: Full-time

Role Overview

We are looking for a Lead-to-Order (L2O) Business Systems Analyst to join our GTM Systems practice. This role is ideal for someone passionate about sales operations, marketing technology, business process optimization, and Salesforce-based solutions. You will play a key role in designing and enabling end-to-end Lead-to-Order journeys, working closely with Sales, Marketing, Finance, and Technology stakeholders to support scalable growth.

Key Responsibilities

• Own and enhance Lead-to-Order business processes, ensuring alignment between business objectives and system capabilities.
• Translate stakeholder goals into clear business and functional requirements, driving solution design and delivery.
• Design, configure, and where required, hands-on build Salesforce functionality and related GTM systems.
• Support and scale sales processes across lead management, opportunity lifecycle, quoting, and order flow.
• Manage delivery of projects and enhancements within your portfolio, with clearly defined success metrics.
• Collaborate within GTM Systems and cross-functional teams to improve tools, processes, and system consistency.
• Participate in discovery of new capabilities, conduct impact analysis, and recommend tooling or architectural changes.
• Ensure strong security, governance, and data protection practices across systems.
• Support agile delivery, iterative improvements, and long-term system maintainability.

Required Skills & Experience

• Demonstrated professional experience of 5+ years in the industry
• Strong experience balancing stakeholder needs, business objectives, and technical constraints.
• Proven ability to document business processes, functional requirements, and success metrics.
• Hands-on experience implementing and supporting Salesforce Sales Cloud and related GTM tools such as: -Salesforce CPQ

-LeanData

-Outreach, Gong, or similar sales enablement platforms

• Deep understanding of Lead-to-Order (L2O) processes and revenue workflows.
• Strong communication skills with the ability to translate business needs into technical solutions.
• Ownership mindset, collaborative approach, and comfort working in ambiguity.
• Ability to build trusted relationships and resolve conflicts constructively.

Certifications

• At least one Salesforce certification, such as:
• Salesforce Administrator
• Salesforce Certified CPQ Specialist
• Salesforce Business Analyst Certification
• Salesforce Sales Cloud Consultant Certification