ServiceNow ITSM Lead(Fulltime and Hybrid)

TechLeno Pvt. Ltd

Mumbai, Maharashtra, India

1. ServiceNow ITSM & ITIL

* Deep expertise in ServiceNow ITSM modules, workflows, and ITIL process implementations.

* Lead solution design, configuration, customization, and implementation of ITSM processes.

* Ensure adherence to ServiceNow development standards and best practices.

2. Low-Code Development & Custom Applications

* Hands-on experience with App Engine Studio, Flow Designer, and Workspace.

* Design and develop scalable custom applications and automated workflows.

* Configure platform capabilities to meet business requirements.

3. Enterprise Integrations

* Develop and maintain integrations using IntegrationHub, REST/SOAP APIs, webhooks, and JDBC.

* Configure and troubleshoot MID Servers and enterprise connectivity.

* Ensure secure, reliable, and efficient integration across enterprise systems.

4. Scripting & Web Technologies

* Advanced proficiency in JavaScript and GlideScript.

* Strong experience with Business Rules, Client Scripts, Script Includes, and UI Actions.

* Experience developing and customizing Service Portal widgets using AngularJS, HTML, and CSS.

5. Platform Health & Optimization

* Experience with performance tuning and platform optimization.

* Knowledge of upgrade planning, Instance Scan, and HealthScan best practices.

* Identify and resolve platform issues while maintaining system stability and scalability.

Candidate Requirements

* 10–14 years of overall IT experience.

* Approximately 8 years of dedicated ServiceNow development and solution architecture experience.

* Strong technical leadership, troubleshooting, and solution-design capabilities.

* Willingness to work in a hybrid setup from Airoli, Mumbai.

* Flexibility to support US-hour overlap as required.