Shell Fleet App (Mobile) and Shell Fleet hub (SFA-SFH) UX redesign

CGI

Bengaluru, Karnataka, India

Position Description

Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Shell Fleet App (Mobile) and Shell Fleet hub (SFA-SFH) UX redesign

Experience: 10+ years of experience

Job location: Bangalore

Position ID: J0926-2294

Work Type: Hybrid

Employment Type: Full Time / Permanent

Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Expected Responsibilities:

Understand the business objectives and current SFA SFH CX landscape for the targeted applications.
Assess the existing CX/UI design capabilities, assets, and resources available across teams.
Engage with relevant business, product, design, and technology stakeholders to gather inputs and align expectations. Work with Sanjay( DV PM) and Yongqin (PO)
Shape and develop the CX Refresh proposal, including recommended execution approach and delivery model.
Identify opportunities for improving user experience, consistency, accessibility, and business value.
Define the scope of CX improvements and associated assumptions, dependencies, and risks.
Provide a clear recommendation on how the CX Refresh should be executed.
Estimate the effort, timeline, resource requirements, and investment needed for implementation. Work with the Lead ADT.
Identify capability gaps and recommend any additional support, skills, or resources required.
Present the proposal and recommendations to stakeholders and leadership for alignment and approval.

Desired Skills:

CX/UI Design and Consulting
Design Thinking and User Centered Design
Research the industry standards tools and bring the design back as a industry standard.
External market – Industry standards perspective.
Stakeholder Management
Business Analysis and Requirement Discovery
Effort Estimation and Planning
Executive Communication and Proposal Development
Cross functional Collaboration

Key Deliverable:

A leadership ready CX Refresh proposal outlining:
Recommended approach
Scope and priorities
Resource requirements
Delivery timeline
Estimated investment
Risks and dependencies
Implementation roadmap and next steps

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

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