Head of Product & Technology

Job Description: Head of Product & TechnologyCompany: ISCAP

Department: Product, Technology & Engineering

Experience: 5–10+ years

Qualification: Bachelor's/Master's in Computer Science, IT, Software Engineering, Product Management, or a related field

Industry: SaaS, EdTech, Digital Platforms

Employment Type: Full-time

Location: Hyderabad, Telangana / Hybrid / Remote, depending on business requirements

Key Responsibilities1. Product Strategy & Roadmap

• Define ISCAP's product vision, technology strategy, and phased development roadmap.
• Convert business objectives and user feedback into product requirements, user stories, and release plans.
• Prioritise features based on business value, user needs, cost, and scalability.
• Collaborate with academic, operations, sales, marketing, and leadership teams.2. Learning Platform & Course Delivery
• Develop, implement, integrate, or optimise ISCAP's Learning Management System (LMS).
• Support course discovery, enrolment, payments where applicable, learning content, assignments, assessments, progress tracking, and certification.
• Establish workflows for course creation, publishing, cohort management, and content updates.
• Enable trainers and administrators to manage courses, assessments, and learner progress efficiently.3. Student, Trainer & Partner Portals
• Student portal: Registration, enrolment, learning resources, assessments, progress tracking, certificates, and career opportunities.
• Trainer portal: Course management, cohort tracking, assignment evaluation, learner feedback, and progress monitoring.
• College portal: Institution onboarding, student nominations, bulk enrolments, cohort tracking, and program reporting.
• Employer portal: Internship and hiring requirements, eligible learner profiles, candidate shortlisting, and application tracking, subject to permissions and consent.
• Administrator portal: User management, role-based permissions, course administration, approvals, reporting, and operational monitoring.4. Product Design & User Experience
• Design intuitive, user-friendly experiences across desktop, tablet, and mobile devices.
• Map user journeys, identify friction points, and improve registration, enrolment, learning, and partner workflows.
• Collaborate with designers and stakeholders on wireframes, prototypes, and product specifications.
• Conduct user testing and continuously improve usability and accessibility.5. Technology Architecture & Engineering
• Establish secure, scalable, and maintainable technology architecture.
• Evaluate programming frameworks, databases, cloud infrastructure, hosting, and third-party solutions.
• Lead or coordinate frontend, backend, QA, DevOps, and external development teams.
• Establish coding standards, version control, testing, documentation, and release management.
• Make informed build-versus-buy decisions to balance cost, speed, flexibility, and long-term ownership.6. Automation & Integrations
• Identify manual processes across admissions, enrolments, course delivery, assessments, certification, partnerships, and reporting.
• Automate notifications, reminders, approvals, task assignments, and status updates.
• Integrate relevant CRM, LMS, payment, communication, analytics, and support systems.
• Build reliable APIs, data synchronisation, error handling, and self-service workflows.
• Reduce duplicate data entry while retaining human oversight for decisions requiring review.7. Security, Privacy & Reliability
• Implement authentication, role-based access control, encryption, and appropriate security measures.
• Establish backup, recovery, monitoring, logging, and incident response procedures.
• Coordinate security testing, vulnerability remediation, and software updates.
• Protect student records, partner information, and confidential business data.
• Consider applicable privacy, data protection, accessibility, and contractual requirements.8. Analytics & Continuous Improvement
• Define KPIs for platform adoption, enrolment conversion, learner engagement, completion, satisfaction, and reliability.
• Use analytics, support tickets, and user feedback to identify improvement opportunities.
• Develop dashboards for platform usage, enrolments, learner progress, course performance, and operational efficiency.
• Evaluate AI-enabled features where they deliver measurable value and can be implemented responsibly.9. Team, Vendor & Budget Management
• Build and manage product and technology teams as business needs evolve.
• Coordinate developers, designers, testers, consultants, and implementation partners.
• Define milestones, responsibilities, quality standards, and delivery expectations.
• Manage technology budgets, infrastructure costs, software subscriptions, and vendor performance.
• Ensure critical systems are properly documented and not dependent on a single person or vendor.Mandatory Deliverable: ISCAP Unified Digital PlatformWithin the first 90 days, the selected candidate must establish a practical roadmap and deliver or demonstrate an agreed working product increment.

Key deliverables:

• Technology audit: Review the existing website, applications, infrastructure, databases, integrations, and manual workflows.
• Product requirements document: Define user journeys, functional requirements, permissions, and priorities.
• Technology architecture: Document the proposed architecture, data model, hosting, security, integrations, and build-versus-buy decisions.
• Unified user management: Define registration, authentication, onboarding, roles, and account management.
• LMS roadmap: Plan course management, learning content, assignments, assessments, progress tracking, and certification.
• Partner workflows: Define institutional onboarding, student nominations, employer requirements, and partnership tracking.
• Automation roadmap: Identify and prioritise manual processes for automation.
• Operational dashboard: Define reporting requirements for enrolments, course progress, assessments, platform usage, and support.
• Security and reliability plan: Establish security controls, backups, monitoring, and recovery requirements.
• Working pilot/MVP: Deliver or demonstrate a testable solution for an agreed high-priority workflow.
• 6–12-month roadmap: Present milestones, budget estimates, resource requirements, dependencies, and success metrics.The objective is to establish a reliable foundation within 90 days, not necessarily to build the entire platform from scratch. The approach must account for ISCAP's existing technology, budget, and team capacity.

Key Performance Indicators (KPIs)

• Delivery of approved product milestones.
• Adoption and successful usage of core platform workflows.
• Reduction in manual administrative effort and duplicate data entry.
• Platform uptime, performance, and incident resolution.
• Reliable course delivery, assessment, and certification workflows.
• User satisfaction across students, trainers, colleges, employers, and administrators.
• Integration reliability and reporting accuracy.
• Timely remediation of identified security risks.
• Development delivery predictability and budget adherence.
• Reduction in recurring support issues through product improvements.Numerical targets will be established following the initial technology audit.

Required Qualifications & Experience

• 5–10+ years of experience in SaaS, EdTech, software engineering, or digital product development.
• Demonstrated experience building, implementing, or scaling web applications and digital platforms.
• Strong understanding of product roadmaps, requirements gathering, and agile delivery.
• Experience with architecture, APIs, databases, cloud infrastructure, integrations, and software quality.
• Familiarity with security, access controls, monitoring, backups, and privacy requirements.
• Experience leading technical teams or managing development vendors.
• Strong business understanding, communication, analytical thinking, and execution skills.A relevant degree is preferred. Equivalent practical experience and demonstrated product delivery are also valued.

Preferred Candidate Profile

• Experience with LMS platforms, SaaS products, multi-role portals, marketplaces, or B2B/B2C platforms.
• Familiarity with CRM, payment integrations, analytics, and workflow automation.
• Knowledge of cloud infrastructure, CI/CD, automated testing, and API-first development.
• Experience working in startups or managing technology within budget constraints.
• A hands-on, product-minded leader who avoids unnecessary complexity and focuses on measurable business outcomes.First 90-Day Success PlanDays 1–30: Audit & Discovery
• Audit existing technology, tools, integrations, workflows, and risks.
• Understand requirements across students, trainers, colleges, employers, and administrators.
• Prepare the initial product requirements document and prioritised roadmap.Days 31–60: Architecture & Planning
• Finalise architecture and build-versus-buy recommendations.
• Define user roles, workflows, integrations, security requirements, and acceptance criteria.
• Prepare resource plans, cost estimates, and delivery milestones.
• Begin implementation of the highest-priority product increment.Days 61–90: Pilot & Validation
• Deliver or demonstrate the agreed working MVP or priority workflow.
• Conduct functional testing, user acceptance testing, and appropriate security checks.
• Gather user feedback and document improvements.
• Present the 6–12-month roadmap, risk register, delivery dashboard, and resource plan.

How to ApplyInterested candidates should submit their resume and a brief overview of their experience in product development, SaaS platforms, technology architecture, or digital transformation.

Candidates should highlight a product or platform they have built, scaled, or improved, their individual contributions, key technical decisions, and measurable results. Confidential information need not be disclosed.

ISCAP seeks a product-minded technology leader who can combine strategic thinking, technical judgement, and hands-on execution to build a reliable, scalable digital ecosystem.