Salesforce Service Cloud & Agentforce Developer Employment Type: Permanent

InfoTech Consultancy

India

This is a remote position.

Employment Type: Permanent

Work Timings: CST (Central Standard Time)

Experience: 6+ years of relevant Salesforce experience preferred

Location: As per client requirements

Job Summary

We are looking for an experienced Salesforce Service Cloud & Agentforce Developer to design, develop, implement, and support scalable Salesforce solutions. The ideal candidate will have strong expertise in Salesforce Service Cloud, hands-on experience with Agentforce, and the ability to leverage AI-driven capabilities to enhance customer service operations and automate business processes.

The candidate will collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality, scalable, and secure Salesforce solutions.

Key Responsibilities

Design, develop, configure, and customize Salesforce Service Cloud solutions to meet business requirements.
Implement and optimize Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge Management, Entitlements, and Service Console.
Develop and configure Salesforce Agentforce solutions, including AI agents, topics, actions, instructions, and automated customer service workflows.
Integrate Agentforce with Salesforce data, Flows, Apex, APIs, and external systems to enable intelligent automation and improve customer experience.
Build and maintain Salesforce components using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flow.
Configure and optimize Salesforce automation, business rules, validation rules, and approval processes.
Work with Data Cloud and relevant Salesforce AI capabilities to support context-aware, data-driven customer interactions, where applicable.
Implement integrations with REST/SOAP APIs and third-party applications.
Ensure data security, access controls, performance optimization, and adherence to Salesforce development best practices.
Participate in requirements gathering, solution design, code reviews, testing, deployment, and production support.
Collaborate with business analysts, QA teams, architects, and stakeholders in an Agile development environment.
Stay updated on Salesforce Service Cloud, Agentforce, and evolving Salesforce AI capabilities.

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