Project Manager: Meetings & Event Registration and Mobile App Build Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Project Manager: Meetings & Event Registration & Mobile App Build Specialist is a consultative technical resource responsible for designing and building event websites and mobile apps that drive client success. In this client-facing role, you will lead strategic conversations with meeting planners and clients to understand their needs, then translate those requirements into intuitive, branded digital experiences. You'll work cross-functionally with our internal teams to ensure each project aligns with client goals. This position offers the opportunity to work with multiple design and front-end technologies, propose creative solutions, and continuously learn in a fast-paced, collaborative environment.

What You'll Do

Technical Delivery:

• Demonstrate detailed product knowledge when assisting clients via phone call and email
• Manage all aspects of event website creation and maintenance (design, functionality, branding, reporting)
• Manage all aspects of mobile app creation and maintenance (creation, maintenance, project oversight)
• Maintain high-quality event website and mobile app delivery within specified SLA and internal processes
• Manage several concurrent projects while adhering to project milestones and internal metrics

Advisory & Consultative:

• Consult with clients on design and functionality to ensure goals and objectives are met
• Present solutions and offer best practices to help clients meet their goals and objectives
• Provide advice, consultation, and training to clients based on industry best practices
• Offer best-in-class technical support backed by timelines created specifically for each project

Collaboration & Relationship Management:

• Communicate effectively with internal teams and client stakeholders to strengthen relationships
• Create and maintain templates based on client requirements
• Partner with operations and account management to support clients' long-term account goals

What We're Looking For

• Proficient in HTML/CSS; able to modify code for customizations
• SpotMe, Groupize, Stova Event Technology Platform experience (preferred)
• Proven ability to manage complex projects independently; strong problem-solving skills
• Strategic advisory and mentoring experience; able to guide junior team members
• Excellent communication; tailors’ messages to different audiences; strong written communication
• Demonstrated ability to identify process improvements and drive optimization
• Experience building strong client relationships; identifies upsell opportunities
• Photo editing skills (e.g., Photoshop) (preferred)

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!