Solutions Consultant (Implementation)
About Certinal
Certinal, a Zycus company, provides eSignature and consent management solutions to enterprises in regulated
industries, including healthcare, pharma, and banking and financial services. Customers across India, North America and international markets use Certinal for signatures, consents and approvals that need a complete audit trail. Our Consent & Compliance platform is designed to support organisations in meeting consentobligations under India’s DPDP Act, 2023.
Position Overview:
We are looking for a Solutions Consultant (Implementation) to deliver Certinal’s eSignature and eConsent solutions for enterprise and healthcare clients. You will own implementations from discovery through go-live and hypercare, typically running 3-5 projects in parallel.
Key Responsibilities:
- Lead end-to-end SaaS implementations from discovery, configuration and testing to go-live and hypercare
- Conduct stakeholder workshops with IT, compliance and business teams
- Configure eSignature and eConsent workflows to meet client security and compliance requirements
- Manage integrations with enterprise systems (EHR / HIS / third-party platforms)
- Test the configured product end to end before handing it over to the client
- Own UAT planning, execution, defect tracking and client sign-off
- Drive go-live readiness, risk mitigation and adoption
- Build strong client relationships and act as a long-term trusted advisor
Skills & Experience:
- Bachelor’s degree in Business or a related field (Master’s in a healthcare field is a plus)
- 2-3 years of experience in SaaS implementation
- Experience implementing enterprise SaaS platforms (eSignature, CLM, workflow; healthcare tech preferred)
- Hands-on UAT experience: test cases, defect tracking and client sign-off
- Ability to run workshops with the client project head and business teams, and close with decisions and
- owners agreed
- Strong client-facing communication, including clear status reports and requirement documents
- Experience in compliance-driven or regulated environments is a plus
Why Join:
- Direct exposure to enterprise clients in healthcare, pharma and financial services
- Hands-on work across eSignature and DPDP consent compliance
- Work closely with Product and Engineering teams