Techno Business Manager - Professional Services Delivery

Texnere

Bengaluru, Karnataka, India

Role Summary:

The Techno Business Manager reports to a director and leads customer-focused technology engagements by connecting business needs with practical solutions. This role manages people, delivery, senior stakeholders, and business outcomes while supporting growth and continuous improvement.

Key Responsibilities:

Lead a team of technology professionals and support their performance, development, and engagement.
Engage and manage customer and business stakeholders, including CXOs, to understand strategic needs and translate them into practical technology solutions.
Oversee solution planning, delivery, quality, timelines, risks, and customer expectations.
Partner with sales, presales, architects, project teams, and technical specialists throughout the engagement lifecycle.
Manage delivery performance, resource utilization, forecasts, and key business metrics.
Identify opportunities to improve services, expand customer value, and support business growth.
Promote governance, operational discipline, knowledge sharing, and continuous improvement.

Required Qualifications:

Bachelor’s degree in engineering, computer science, information technology, business, or a related field.
Typically 12–16 years of experience in technology consulting, solutioning, professional services, or customer delivery.
Demonstrated experience leading teams, customer engagements, or complex technology programs.
Good understanding of cloud, infrastructure, applications, data, security, automation, or related enterprise technologies.
Experience managing stakeholders, delivery risks, priorities, and business outcomes.

Core Skills:

People leadership and coaching
Customer and stakeholder management
Business and commercial awareness
Technology solution understanding
Program and delivery management
Communication, negotiation, and problem-solving

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