Product Owner

Client Engagement & Relationship Management

• Act as the main mobile product point of contact for one or more airline clients throughout the engagement lifecycle.
• Build and maintain strong, trusted relationships with client product, commercial, digital, and operations stakeholders.
• Run discovery workshops to understand each airline's mobile experience objectives, passenger journey goals, and operational constraints.
• Manage client expectations on mobile app scope, timelines, and trade-offs; communicate progress, risks, and decisions clearly.

Requirements & Mobile Backlog Ownership

• Capture, analyze, and translate client requirements into clear mobile app user stories with well-defined acceptance criteria.
• Own and prioritize the client-specific mobile product backlog, balancing client requests against platform capabilities and the broader mobile roadmap.
• Distinguish between standard/configurable mobile features and custom development, advising clients on the most efficient path.
• Make data-informed trade-off decisions and negotiate mobile feature priorities with clients when demand exceeds capacity.

Mobile Solution Delivery & Configuration

• Guide clients through configuration of core mobile app capabilities: flight search & booking, check-in, boarding passes, seat selection, baggage, flight status, push notifications, and disruption handling.
• Oversee branding, localization, and client-specific business rules within the mobile application.
• Coordinate integration of the mobile app with the airline's systems (PSS/GDS, loyalty, payment gateways, operational data feeds).
• Support ancillary and loyalty feature enablement on mobile to drive client revenue.

Cross-Functional Coordination (Internal)

• Bridge client needs and internal Agile mobile delivery teams; lead backlog refinement, sprint planning, reviews, and mobile app demos.
• Collaborate with mobile UX/UI, engineering, QA, and delivery/project managers to ensure committed features are delivered to quality.
• Channel recurring or high-value client requests into the core mobile product roadmap as candidate platform features.

Mobile Adoption, Value & Continuous Improvement

• Define mobile success metrics with each client (app adoption, conversion, ancillary attach rate, NPS/CSAT, app store rating).
• Use mobile analytics and client feedback to recommend enhancements and demonstrate value realization.
• Conduct post-release reviews and mobile roadmap planning sessions with clients.

Governance, Compliance & Quality

• Ensure delivered mobile solutions meet aviation regulations, accessibility (WCAG), data privacy (GDPR/PCI-DSS), and app store guidelines.
• Maintain clear documentation of mobile app client commitments, decisions, and configuration choices.