Senior Product Manager
About NationsBenefits:
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain.
About Role:
We are seeking an experienced Senior Product Manager to own and drive the strategic direction of our Nations Vision product ecosystem — a multi-tool platform supporting hundreds of clients across the vision benefits landscape. The ideal candidate brings deep analytical rigor, unwavering attention to detail, and a relentless commitment to product quality and accuracy. This is a hands-on leadership role requiring someone who can navigate complex, interconnected systems — fee schedules, provider networks, plan configurations, and claims processing — while maintaining the trust of hundreds of clients who depend on flawless execution.
Key Responsibilities:
Product Ownership & Strategy
- Own the end-to-end product roadmap for the Nations Vision platform, balancing client needs, business priorities, and technical constraints
- Translate complex business requirements into clear, actionable product specifications.
Core System Management:
- Provider-Facing Claims Portal: Drive continuous enhancement of the provider portal, delivering new features that improve speed and accuracy for end users
- Fee Schedule Design & Configuration: Oversee the accuracy, configuration, and maintainability of fee schedules across the platform; champion self-service configuration tools that empower Operations teams
- Provider Network Mapping: Manage the configuration and integrity of provider network data, ensuring accurate mapping across geographies and specialties
- Plan Access Restrictions: Direct the setup and validation of plan-level access rules, benefit tiers, and eligibility parameters
- Claims Processing Engine: Partner with engineering to optimize claims adjudication logic, troubleshoot processing issues, and ensure accurate, timely claim outcomes.
Quality & Accuracy Focus:
- Establish and monitor quality benchmarks across all product tools and workflows
- Proactively identify data integrity issues, configuration errors, and process gaps before they impact clients
- Drive continuous improvement initiatives to reduce errors, increase automation, and enhance system reliability
- Conduct regular audits and root-cause analyses, implementing preventive measures when issues arise.
Cross-Functional Collaboration:
- Serve as the primary product liaison between engineering, operations, client services, and leadership
- Communicate product updates, risks, and roadmap changes clearly to both technical and non-technical stakeholders
- Partner with client-facing teams to understand pain points and translate feedback into product enhancements
- Collaborate with QA to define testing protocols that ensure system accuracy at scale.
Client & Stakeholder Management:
- Support hundreds of client configurations, ensuring the platform scales without sacrificing accuracy.
- Address escalations related to fee schedules, network mapping, or claims discrepancies with urgency and precision.
- Gather and prioritize feedback from client-facing teams to inform the product backlog.
Required Qualifications
- 5+ years of product management experience, preferably in healthcare, benefits administration, or insurance technology.
- Demonstrated experience managing complex, multi-component systems or platforms.
- Working knowledge of database systems, with ability to write moderately complex SQL queries.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data driven decisions.
- Exceptional attention to detail, particularly in high-stakes, accuracy-critical environments.
- Excellent written and verbal communication skills, with the ability to translate technical concepts for varied audiences.
- Experience with claims processing systems, provider network data, or fee schedule management strongly preferred.
- Proven track record managing products that serve a large, diverse client base.
- Bachelor's degree in Computer Science, or a related field (MBA a plus).