Salesforce Revenue Cloud- Sr. Associate
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Salesforce Revenue Cloud- Sr. Associate you will support client service engagements focused on Salesforce Revenue Cloud within our Commercial & Service Excellence practice, helping shape and deliver work that connects business needs with Salesforce solutions. As a Senior Associate you will analyze complex problems, manage assigned workstreams, develop deliverables, and guide junior team members while building client relationships and deepening your understanding of the business context. In this role at PwC, you will contribute to Service Technology - Salesforce Service Cloud work, use Salesforce skills to support solution delivery, and help drive progress across revenue and service processes for client support activities.
Responsibilities
- Analyzing Salesforce Revenue Cloud business requirements and translating them into scalable solution designs
- Supporting client engagements by configuring Salesforce applications, workflows, and related platform features
- Gathering and documenting functional requirements, process flows, and user stories for implementation efforts
- Assisting with system integrations, data mapping, and release activities across Salesforce environments
- Troubleshooting application issues and evaluating root causes to support timely resolution
- Developing testing scenarios, validating system functionality, and tracking defects through completion
- Preparing training materials and delivering user support during deployment and adoption activities
- Monitoring workstream progress, communicating status updates, and escalating risks and dependencies as needed
- Guiding junior team members through task execution, review feedback, and technical problem solving
- Applying Salesforce administration knowledge and emerging technologies to improve process efficiency
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for Computer and Information Science or Management Information Systems
- Salesforce Certified Administrator or additional Salesforce cloud certifications
- Experience supporting Salesforce Revenue Cloud implementations
- Applying Salesforce Administration across sales technology solutions
- Eliciting requirements and translating them into configuration needs
- Collaborating across client teams on process standardization
- Learning agility in ambiguous, fast-changing client settings