I&P - GN - SONG - AI & Data - Service - Decision Science - Manager

Accenture in India
Bengaluru, Karnataka, India

Job Summary

As a Decision Science Manager within the S&C GN Customer Service Analytics & Contact Center AI practice, you will manage enterprise AI transformation programs across strategy, solution design, RFP/RFI responses, SOW development, delivery execution and program management. You will drive business development, client engagement while delivering Agentic AI, Generative AI, Conversational AI and LLM-based solutions on GCP, Azure and AWS.

Roles & Responsibilities

  • Manage end-to-end Contact Centre AI workstreams from discovery and use-case definition through solution delivery, adoption, value tracking, and transition to operations.
  • Translate business challenges into prioritized AI use cases, requirements, roadmaps, business cases, and measurable improvements in containment, handle time, resolution, quality, customer satisfaction, and cost to serve.
  • Design and deliver scalable Agentic AI, Generative AI, LLM, Conversational AI, speech/text analytics, agent assist, automation, and knowledge solutions across cloud, data, integration, security, observability, and responsible AI.
  • Develop consulting and commercial deliverables, including assessments, operating-model recommendations, RFP/RFI responses, proposals, SOW inputs, estimates, staffing plans, timelines, risks, dependencies, and acceptance criteria.
  • Manage program governance across scope, schedule, budget, quality, resources, RAID, change, benefits, and status reporting; facilitate workshops and align business, technology, data, security, and operations stakeholders.
  • Guide cloud AI implementation across GCP, Azure, or AWS and work with architecture and engineering teams on integration, testing, release readiness, performance, security, monitoring, and production support.
  • Lead and coach multidisciplinary teams of 4+ consultants, data scientists, engineers, and delivery professionals; plan work, review deliverables, resolve issues, and maintain quality and client satisfaction.
  • Support account and practice growth by identifying opportunities, shaping demonstrations, contributing to pursuits, and developing reusable assets, accelerators, case studies, and thought leadership.

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Questions about this job

How do I apply for the I&P - GN - SONG - AI & Data - Service - Decision Science - Manager job at Accenture in India?

Use the apply link on this page: you apply directly with Accenture in India on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Accenture in India want for this I&P - GN - SONG - AI & Data - Service - Decision Science - Manager role?

The job description asks for AI, Generative AI, Conversational AI, LLM-based solutions, GCP, Azure, AWS and speech/text analytics. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Accenture in India?

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Is this I&P - GN - SONG - AI & Data - Service - Decision Science - Manager job remote or onsite?

This is based in Bengaluru, Karnataka.

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