E-Commerce Manager

Company Description Craft Junky is a growing retail brand focused on unique, creative, and handcrafted products for customers who value individuality and design. The company blends traditional craftsmanship with modern trends, offering a diverse selection of items through both physical and digital channels. Craft Junky aims to deliver an engaging shopping experience, emphasizing quality, affordability, and customer satisfaction. Team members are encouraged to bring fresh ideas, collaborate across functions, and support the company’s mission to make curated crafts accessible to a wide audience. The organization values integrity, innovation, and a strong focus on customer service.

Role Description The E-Commerce Manager will oversee the daily operations of Craft Junky’s online store, ensuring a smooth and engaging customer experience. This is a full-time, on-site role based in Jaipur. Responsibilities include managing product listings, pricing, and promotions; monitoring inventory and coordinating with procurement to avoid stockouts and overstock; and analyzing sales data to identify trends and opportunities for growth. The E-Commerce Manager will optimize website content, navigation, and merchandising, collaborate with marketing to execute online campaigns, and manage customer queries related to online orders. The role also involves working closely with logistics partners to streamline order fulfillment, tracking performance metrics, and suggesting improvements to increase conversion rates and customer retention.

Qualifications

• Experience managing e-commerce platforms (such as Shopify, WooCommerce, Magento, or similar) and handling product catalog, pricing, and promotions.
• Strong skills in online merchandising, basic SEO for product listings, and understanding of user experience principles for retail websites.
• Ability to analyze sales and traffic data, prepare performance reports, and make data-driven decisions to improve conversion and retention.
• Knowledge of inventory management processes and coordination with operations or procurement teams for order fulfillment.
• Effective communication and collaboration skills to work with marketing, design, customer support, and logistics partners.
• Attention to detail, strong organizational skills, and ability to manage multiple tasks and deadlines in a fast-paced environment.
• Prior experience in online retail, marketplace management, or digital marketing for consumer products is preferred.
• Bachelor’s degree in business, marketing, commerce, or a related field, or equivalent practical experience.