Software Engineer - Customer Support (Tech.)

Icertis
Pune Division, Maharashtra, India

Responsibilities

RESPONSIBILITIES

  • Understand how the product works and how it is used by customers.
  • Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
  • Understand and fulfill enhancement requests received via customer use-cases.
  • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.
  • Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.
  • Define and track bugs for Development and offer innovative ideas to improve product quality.
  • Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery.
  • Role may involve travel to customer locations.

Qualifications

QUALIFICATIONS

  • 4+ years of previous experience in an Application Development/ Support or sustaining engineering role.
  • Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
  • Exposure to Windows Azure and Cloud Computing will be an added advantage.
  • Deep understanding of customer support processes and tools. Ability to follow defined processes.
  • Outstanding written and verbal communication skills.
  • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer's problem

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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Questions about this job

How do I apply for the Software Engineer - Customer Support (Tech.) job at Icertis?

Use the apply link on this page: you apply directly with Icertis on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Icertis want for this Software Engineer - Customer Support (Tech.) role?

The job description asks for C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Icertis?

Apply to the Icertis roles that match your experience, and tailor your resume to each job description: for this role that means showing C#, ASP.NET, MVC. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Software Engineer - Customer Support (Tech.) job remote or onsite?

This is based in Pune Division, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Icertis, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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