Senior Program Manager (Platform)

Senior Program Manager

What will you be doing?

• Prepare project plans and collaborate with highly technical stakeholders (Engineering, Product Management, Architecture, Security, Cloud Operations, etc.)
• Monitor the progress of projects and report status, plans, and issues to executive management
• Operate cross-functionally in an agile environment to support the delivery of comprehensive, on-time, high-quality products, and solutions
• Hands-on release coordination, ensuring predictability and quality of application, solution, and platform deployments
• Work with other members of the product management organization to ensure new functionality and fixes are being evaluated and prioritized in a timely manner
• Develop and implement strategies to minimize schedule and technical risk
• Document processes and procedures for use and educate team members to ensure consistency across the team members
• Engage internal stakeholders across multiple organizations to identify opportunities to improve processes/productivity, drive improvements, and increase awareness

In this role, you will:

• Manage Risks, Timelines, Schedules, Resource Availability, Dependencies, Delivery Dates and Communication.
• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
• Partner with internal teams (Product Management, User Experience, Technical Communications, Services, Support, Engineering, and Executive Sponsors) to ensure coordination and alignment, leveraging all necessary parties to ensure our success
• Apply TraceLink product, business process, methodology & ecosystem knowledge to drive effective projects
• Proactively build and expand business relationships that enable better product quality, time to delivery, and customer satisfaction

What we’re looking for:

• BS degree or higher in Project Management, Computer Science, Engineering, IT, Management of Information Systems or equivalent
• 10+ years of technical program management experience
• Solid understanding of software development life cycle (SDLC) models as well as knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
• Knowledge in delivering high-quality software solutions using a predictable delivery process
• Strong cross-functional, technical project management experience, including planning, scheduling, monitoring, risk management, and stakeholder reporting
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills, including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Ability to balance structure, process, risk management, and time-to-market factors
• Individuals who can work independently with cross-functional stakeholders and quickly adjust to changing priorities