ServiceNow Developer (ITSM)

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please write & follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us: info@cloudlabsit.com

What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Flexible remote work.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading training.
• Opportunity to work remotely is available.

Experience Required: Minimum 5-8 years of hands-on ServiceNow development experience.

Job Location: India

Job Type: Remote (Contract Position – 6 months)

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 5-8 years of hands-on ServiceNow development experience.
• Minimum of two end-to-end ServiceNow ITSM implementation projects in enterprise environments.
• Strong expertise in ServiceNow ITSM modules including Incident, Request, Change, Problem, Knowledge, CMDB, and Service Catalog.
• Extensive experience developing workflows, business rules, client scripts, UI policies, Script Includes, and Flow Designer automations.
• Strong JavaScript, ServiceNow Glide API, Service Portal, HTML, CSS, and AngularJS skills.
• Experience building custom applications and scoped applications within the ServiceNow platform.
• Experience integrating ServiceNow with enterprise applications using REST APIs, SOAP services, IntegrationHub, and MID Server technologies.
• Strong understanding of platform governance, security, and ServiceNow development best practices.
• Excellent communication and collaboration skills supporting cross-functional teams.

Preferred Skills:

• Experience implementing employee-facing request management, approval workflows, and lifecycle processes within ITSM.
• Strong understanding of Service Catalog development, Record Producers, Catalog Items, and fulfillment workflows.
• Experience with ServiceNow Flow Designer, IntegrationHub, and Automation Engine capabilities.
• Experience creating dashboards, reports, and performance metrics within ServiceNow.
• Familiarity with ITIL frameworks and enterprise service management practices.
• Working knowledge of ServiceNow HR Service Delivery (HRSD) is desirable but not required, enabling flexibility to support multiple product teams when needed.
• Experience troubleshooting platform issues, performance bottlenecks, and integration failures.
• Knowledge of ServiceNow DevOps, Source Control, Update Sets, and release management processes.
• Ability to create technical design documents, solution architecture diagrams, and implementation documentation.
• Experience working in Agile delivery environments with global stakeholders.
• ServiceNow certifications such as CSA, CAD, CIS-ITSM, or Application Developer certification are preferred but not required.