Associate Process Manager

Job Description

Role Overview

As a Associate Process Manager, you will identify, design, and implement transformation initiatives across Digital Business Operations. You will partner with operations leaders to improve business performance through automation, process optimization, and AI-driven solutions.

Key Responsibilities

• Identify automation, process improvement, and digital transformation opportunities.
• Develop solutions using Python, AI, and automation technologies.
• Lead projects from ideation through implementation and value realization.
• Drive continuous improvement initiatives using Lean Six Sigma principles.
• Present recommendations, project updates, and business impact to senior stakeholders.

Required Skills

• Strong proficiency in Python and process automation.
• Hands-on exposure to Generative AI, Large Language Models (LLMs), and AI tools such as ChatGPT, Claude, Gemini, and Microsoft Copilot.
• Ability to translate business challenges into scalable automation and AI solutions.
• Understanding of Lean Six Sigma methodologies (DMAIC/DMADV).
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Proficiency in Excel and PowerPoint.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.