Client Support Specialist

Role Description The Client Support Specialist is a part-time, hybrid role based in Abu Dhabi, with some flexibility for work from home. This role focuses on supporting students, parents, and partner schools by responding to inquiries, resolving issues related to program enrollment and scheduling, and ensuring a positive experience with Pi Vector’s services. Day-to-day tasks include handling customer support requests via email, phone, and messaging platforms, tracking and documenting support interactions, and coordinating with academic and operations teams to address client needs. The Client Support Specialist also monitors client feedback, assists with maintaining accurate records, and contributes to process improvements that enhance customer satisfaction.

Qualifications

• Strong interpersonal skills and a customer-focused mindset to build positive relationships and address client needs effectively.
• Experience in customer support and customer satisfaction, including handling inquiries, resolving concerns, and following up on open issues.
• Analytical skills to interpret client feedback, identify patterns in support requests, and recommend improvements to services and processes.
• Clear and professional communication skills, both verbal and written, for interacting with diverse stakeholders and documenting support activities.
• Ability to work in a hybrid environment in Abu Dhabi, manage time effectively, and handle multiple tasks with attention to detail.
• Comfort with basic office software and customer support tools; prior experience in education or tutoring services is an advantage.
• Relevant diploma or bachelor’s degree preferred, or equivalent experience in client service or administrative support.