Analyst-Compliance-Training Administration, Reporting & AI Enablement

Job Description

The Analyst – Training Administration, Reporting & AI Enablement will support the effective administration, reporting, governance, and continuous improvement of training and learning operations. The role will combine strong operational discipline with data analytics, automation, AI, and technical capabilities to improve the efficiency and effectiveness of training administration.

The successful candidate will be responsible for maintaining accurate training records, producing meaningful reports and insights, coordinating administrative activities, supporting stakeholders, and identifying opportunities to simplify and automate manual processes using AI and digital tools.

Responsibilities

Training Administration & Coordination

• Support training logistics, communications, scheduling, invitations, participant queries, and follow-up activities.
• Support Learning Management System (LMS) administration and data maintenance, where applicable.
• Own the maintenance of the GFCC Training Team repository.
• Provide administrative support for training-related projects, meetings, reviews, and governance routines.

Reporting, Analytics & Insights

• Prepare and maintain recurring and ad-hoc training reports, dashboards, scorecards, and management information.
• Analyze training data to identify trends, completion gaps, operational issues, and opportunities for improvement.
• Perform data validation and reconciliation to maintain a high level of reporting accuracy and data integrity.
• Consolidate information from multiple data sources and convert raw data into clear, actionable insights.
• Develop effective visualizations and management-ready reporting using tools such as Microsoft Excel and Power BI.
• Monitor key training metrics and KPIs, including participation, completion, attendance, assessment results, capacity/utilization, and other relevant measures.
• Support leadership and stakeholder reviews by preparing reporting packs, summaries, presentations, and supporting analysis.

AI, Automation & Process Improvement

• Actively identify opportunities to automate repetitive training administration and reporting activities.
• Leverage Generative AI and AI-enabled productivity tools to improve reporting, data analysis, documentation, communications, knowledge management, and administrative workflows.
• Use tools such as Microsoft Copilot and other approved AI solutions, where available, to enhance productivity while adhering to applicable company policies and responsible AI practices.
• Support development of automated workflows using AMEX approved tools, reducing manual effort and improving process consistency.
• Explore opportunities to integrate AI, automation, dashboards, and workflow tools into existing training administration processes.
• Document automation solutions and establish sustainable processes that can be maintained by the broader team.
• Continuously identify simplification opportunities and recommend improvements based on data and operational experience.

Stakeholder & Operational Support

• Partner effectively with training teams, leaders, and other support functions.
• Respond to training-related queries and requests accurately and within agreed timelines.
• Track open actions, dependencies, issues, and deliverables and follow through to closure.

Qualifications

Required Skills & Capabilities

• Strong analytical and problem-solving skills with the ability to work with large datasets and translate information into actionable insights.
• Advanced proficiency in Microsoft Excel, including PivotTables, lookups, formulas, data validation, data manipulation, and reporting.
• Strong understanding of Generative AI, prompt engineering, and practical business applications of AI.
• Experience or strong aptitude in using Microsoft Copilot and AI-enabled productivity tools.
• Ability to learn new technologies quickly and identify practical opportunities to apply technology to business processes.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and administrative skills with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Ability to prepare clear, concise, and professional presentations and management reports.
• Strong stakeholder-management and collaboration skills.
• Demonstrated ability to work independently, take ownership, and follow through on deliverables.
• Continuous-improvement mindset with an interest in simplifying and digitizing processes.

Preferred Technical Skills

Candidates with exposure to one or more of the following would be advantageous:

Excel | Power BI | Power Query | Microsoft Copilot | Generative AI | Prompt Engineering | SharePoint | Microsoft Teams | Learning Management Systems | Data Visualization | Workflow Automation

Preferred Experience

• Experience in reporting, business operations, workforce support, or a similar administrative/analytical environment.
• Experience preparing dashboards, operational reports, scorecards, or management information.
• Experience managing data quality, trackers, documentation, and recurring operational processes.
• Demonstrated interest or hands-on experience in AI, automation, digital transformation, or process improvement.
• Experience working with multiple stakeholders in a fast-paced and deadline-driven environment.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.