Project Manager
Description
About This Role
We're looking for a Project Manager to lead enterprise-scale project delivery for Xoxoday's loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.You'll operate as a senior individual contributor with a strong Project Manager mindset—owning planning, coordination, and delivery oversight rather than hands-on configuration. You'll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments.
What You'll Do
Enterprise Project Ownership- Own end-to-end project management for enterprise loyalty programs from initiation through closure.
- Define project scope, plans, milestones, and dependencies across multiple teams.
- Ensure delivery commitments are met through disciplined execution and governance.
Stakeholder & Customer Management- Act as the primary project owner for enterprise customers during delivery.
- Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.
- Manage risks, issues, and escalations to resolution while maintaining customer confidence.
Project Management & Delivery Governance- Establish and maintain project governance, reporting, and documentation standards.
- Track project health across timelines, scope, risks, and dependencies.
- Ensure adherence to agreed delivery processes and quality expectations.
Cross-Functional Coordination- Partner closely with Loyalife and Custom Storefront teams to align execution plans.
- Coordinate with internal product, engineering, and delivery teams across workstreams.
- Enable smooth handoffs and accountability across phases of delivery.
Continuous Improvement- Capture delivery learnings and contribute to improving project management practices.
- Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.