Manager - Products
General Position Information
Reports directly to (Title): Director or Senior Director, Business Operations
Matrix reports to (Title): As applicable based on functional alignment
Direct Reports: Yes
Created / Last Revised: -
Job Code: -
Position Summary
We are looking for a Manager of Product Management to lead a team supporting product development for healthcare/Supply Chain provider domain. This role will focus on driving strong execution, ensuring clarity of requirements, and enabling high-quality delivery in partnership with global product and engineering teams.
This position is well-suited for a leader who can operate effectively in a matrixed, global environment, bring structure to evolving processes, and progressively build product management capabilities within the team. In addition to execution, the role requires applying judgment in ambiguous situations and progressively contributing to shaping solutions in partnership with global product teams.
Responsibilities
Team Leadership & Capability Building
- Lead and develop a team of product managers and/or product analysts.
- Provide coaching on requirements quality, delivery discipline, and stakeholder communication.
- Establish consistent ways of working, templates, and best practices.
- Build team capabilities over time toward stronger product thinking, problem-solving, and ownership.
Product Delivery & Execution
- Partner with global product teams to translate product direction into clear, actionable requirements.
- Ensure readiness of requirements for engineering, including completeness and clarity.
- Support teams through development by providing ongoing clarifications and managing dependencies.
- Oversee testing, validation, and release readiness activities.
- Ensure smooth execution of demos, releases, and change-related activities.
- Apply structured thinking to break down ambiguous problem statements into actionable requirements.
- Take ownership of delivery outcomes, ensuring solutions meet intended objectives and quality expectations.
Stakeholder Collaboration
- Work closely with product, engineering, and business stakeholders across geographies.
- Maintain alignment on priorities, scope, and timelines.
- Proactively identify risks, gaps, and dependencies, and drive resolution.
Domain & Customer Understanding
- Apply knowledge of healthcare provider workflows (clinical, operational, or revenue cycle) to support product development.
- Ensure solutions are practical, usable, and aligned with end-user needs.
- Continuously build domain depth within the team.
Operating Model & Continuous Improvement
- Help define and evolve product and delivery processes within the GCC.
- Drive consistency in backlog management, documentation, and delivery tracking.
- Identify opportunities to improve efficiency, quality, and time to delivery.
Education & Experience
- Bachelor’s degree required; MBA preferred.
- 10+ years of experience in product management, business analysis, or related roles.
- 3+ years of experience leading teams.
- Strong experience in the healthcare provider domain (e.g., hospitals, health systems, revenue cycle, clinical systems).
- Strong experience working closely with engineering teams on requirements and delivery.
- Comfortable working in ambiguous, evolving environments with distributed/global team.
Must Have Skills
- 12+ years of Product Management experience, including 5+ years in US Healthcare/ Supply Chain.
- Experience managing product portfolios, prioritization and roadmap planning.
- End to end product ownership from strategy through delivery, launch, support and continuous improvement.
- Experience leading Product Managers, Product Owners or Business Analysts.
- Strong coaching, mentoring and product capability building experience.
- Proven experience establishing Product Management frameworks, governance and best practices.
- Strong customer centric mindset with the ability to translate business and customer needs into product solutions and requirements.
- Accountable for product outcomes, including business impact, customer satisfaction, adoption and quality.
- Strong collaboration experience with Engineering, Architecture, QA and Business teams.
- Experience managing risks, dependencies, testing, release readiness, production launches and postproduction support.
- Strong Agile product development and stakeholder management experience.
Nice To Have Skills
- Strong collaboration experience with Engineering, Architecture, QA and Business teams.
- Experience managing risks, dependencies, testing, release readiness, production launches and postproduction support.
- Strong Agile product development and stakeholder management experience.
Licenses, Certifications & Training
N/A
Knowledge, Skills, Abilities, Behaviors
- Strong leadership and people development skills with the ability to coach and build product management capabilities within the team.
- Strong customer-centric mindset with the ability to translate business and end-user needs into clear product requirements and practical solutions.
- Ability to apply structured thinking and sound judgment in ambiguous and evolving situations.
- Strong collaboration and stakeholder management skills across Product, Engineering, Architecture, QA and Business teams in distributed and global environments.
- Demonstrated ownership and accountability for delivery outcomes, including quality, customer satisfaction, adoption and business impact.
- Strong organizational and problem-solving skills with the ability to identify risks, gaps and dependencies and drive timely resolution.
- Continuous improvement mindset with a focus on improving product processes, backlog management, documentation, delivery tracking, efficiency and quality.