Forward Deployed Engineer

Key Responsibilities

Partner with Clients

• Be the trusted technical lead for client supply chain, clinical operations and IT teams, from kickoff through go-live and beyond.
• Lead client UAT, deployments and release communications. Explain issues clearly, manage expectations, and push back on scope politely when needed.
• Bring field insight back to the product team: spot repeating patterns, propose new capabilities, and turn one-off fixes into reusable product features.

Build and Ship the Product

• Build and release AXIOM web app features in Next.js, React and TypeScript, including cascading filters, row-level security, AI Briefing panels, guided tours and product fixes.
• Connect Gold-layer tables and views to APIs, filters and embedded Power BI reports, with the right identity and row-level security.
• Merge per-client web app copies into one configurable, multi-client codebase.

Make Deployments Repeatable and Secure

• Provision client environments with Terraform, including resource groups, Entra ID app registrations, Key Vault, storage, private-endpoint networking, App Service and Container Apps.
• Build and maintain Azure DevOps CI/CD pipelines for the web app, Fabric items, SQL schema, Power BI and Power Apps, including service connections, secrets and approval gates.
• Add monitoring with Application Insights, Log Analytics and alerts, and fix what it finds.
• Close security and hygiene gaps through least-privilege RBAC, Conditional Access, tagging, cost controls and cleanup of unused resources.
• Keep runbooks accurate, follow them consistently, and improve them when a step is wrong.

Required Technical Skills And Experience

Supply Chain and Domain Expertise

• 5+ years of hands-on experience in supply chain analytics or supply chain technology.
• Working knowledge of supply chain concepts such as demand forecasting, inventory and safety stock, distribution and resupply, lead times and expiry management.

Engineering Skills

• 5+ years building and running production software on Azure, including App Service, Container Apps, Functions, Key Vault, Entra ID, storage and networking.
• Infrastructure as Code experience with Terraform.
• CI/CD experience with Azure DevOps or GitHub Actions, including YAML pipelines, environments, approvals and secret handling.
• Experience with Docker and container registries.
• Strong TypeScript and React skills; Next.js experience is a plus.
• Good SQL skills and comfort working with Azure SQL and reading data models.
• Experience with Azure OpenAI, Azure AI Search or other LLM-backed features in production.

Leadership and Communication Skills

• A track record of leading client-facing technical work end to end and owning outcomes rather than tasks.
• Clear communication with audiences ranging from senior clinical supply stakeholders to cloud engineers, both in writing and in meetings.
• Calm under pressure during go-lives and escalations, with good judgment on when to escalate and when to act.
• Ability to write clear technical documentation and keep it current.

Preferred Skills & Experience

• Pharmaceutical, biotech or clinical supply chain experience, including clinical trial supply, IRT/RTSM, depots, comparators, packaging and labeling, or GxP-regulated environments.
• Microsoft Fabric, including Lakehouse, pipelines, deployment pipelines and Git integration, or experience with Databricks / Synapse.
• Power BI embedding, including Power BI Client, service principals and row-level security.
• Power Platform ALM experience.
• Prior experience in a forward-deployed, solutions engineering or technical consulting role at a SaaS or product company.
• Relevant certifications such as AZ-104, AZ-400, DP-600, CPIM or CSCP.

The Opportunity We Offer

• Category-defining work: Help shape a decision-intelligence control tower for clinical supply chains.
• Modern technology: Work across Azure, Microsoft Fabric, Power BI, Next.js and Azure OpenAI on a high-value industry problem.
• Growth: As Boston Insights scales, this role can grow into leading the Forward Deployed and client delivery team.
• Collaboration: Work closely with Boston leadership and US clients in a flexible hybrid environment.
• Competitive package: Competitive salary, performance bonus and paid time off.

Join us to unlock new possibilities in pharmaceutical supply chain data through advanced engineering and multi-cloud innovation!

Boston Insights is transforming pharmaceutical supply chains through innovative data solutions. Join us in ensuring that life-saving investigational drugs reach patients on-time, every time.