SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Description

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?

Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities

Key Responsibilities

• Volume & Revenue Growth
• Own and drive volume and revenue targets for the SMB shipper segment
• Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
• Develop and implement strategies to increase share of wallet among existing SMB shippers
• Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
• Account Management
• Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
• Proactively identify at-risk accounts and implement retention strategies to reduce churn
• Negotiate and manage commercial terms in alignment with business objectives
• Product and Program Interventions
• Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
• Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
• Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers
• Customer Service Team Management
• Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic Qualifications

• 3+ years of program or project management experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 5+ years in logistics industry, driving scalable product and program solutions for the business
• 3+ years experience in sales / account management / business development

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka - B56

Job ID: A10568616