Lead Voice of Consumer (VoC) programs including surveys, reviews, and feedback analysis
Design, manage, and analyze Net Promoter Score (NPS), CSAT, CES programs across customer touchpoints
Perform social media listening and sentiment analysis across platforms (Twitter/X, Instagram, Facebook, forums, etc.)
Analyse web and app performance metrics using tools like Adobe Analytics, Google Analytics, Amplitude etc.
Analyze data from offline touch points and other physical customer interaction channels to generate actionable insights on customer experience and business performance.
Identify customer journeys, drop-offs, and behavioural patterns across digital touch points
Identify key customer pain points, trends, and emerging issues through data
Build dashboards and reports using Power BI, Tableau, or similar visualization tools
Translate data into actionable insights, compelling narratives, and strategic recommendations (data storytelling)
Collaborate with digital, marketing, product, and CX teams to drive improvements
Manage client communication and ensure timely delivery of insights and reports
Drive closed-loop feedback mechanisms and continuous improvement initiatives.
Use the apply link on this page: you apply directly with eClerx on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.
What skills does eClerx want for this Analyst role?
The job description asks for Voice of Consumer (VoC), Net Promoter Score (NPS), CSAT, CES, social media listening, sentiment analysis, Adobe Analytics and Google Analytics. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.
How can I get a job at eClerx?
Apply to the eClerx roles that match your experience, and tailor your resume to each job description: for this role that means showing Voice of Consumer (VoC), Net Promoter Score (NPS), CSAT. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.
Is this Analyst job remote or onsite?
This is based in Mumbai, Maharashtra.
Is it free to apply? Does Fitboard charge anything?
Applying is free: you apply directly with eClerx, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.