IT Support and WordPress Developer

IT Support & WordPress Developer — UK Shift (Hybrid)

Location: Kottayam/Kochi - WFH Available

Shift: UK hours (approx. 1:30 PM – 10:30 PM IST, adjusted for BST/GMT)

Type: Full-time

ABOUT THE ROLEO

Our client, A UK-based organisation operating residential care services is hiring a remote, India-based IT Support & WordPress Developer. You will be the first point of contact for staff using the company's web systems, and you will build and maintain its WordPress websites. The split is roughly 60% application support and system administration, 40% web development.

WHAT YOU'LL DO

Systems support (the larger half)

• Become the in-house expert on a specialist UK case-management platform — full training provided
• Manage user accounts, roles, permissions and password resets
• Run the IT helpdesk — triage, prioritise and resolve staff issues, escalating where needed
• Deliver 1:1 and group training to non-technical staff over video call
• Write user guides, FAQs, screenshots and troubleshooting documentation
• Identify and report system bugs; support rollout of new features

Web development

• Build, maintain and update WordPress sites — themes, plugins, templates, custom pages
• Write and maintain PHP functionality
• Work with MySQL — queries and routine database tasks
• Build responsive pages using HTML, CSS, JavaScript and Bootstrap
• Handle hosting, domains, DNS, SSL, backups, migrations and deployments
• Apply on-page SEO basics and monitor site performance
• Support API and third-party integrations; use Git for version control

YOU MUST HAVE

• Excellent written and Spoken English( MANDATORY)
• 2+ years in a combined IT support / web development role
• Hands-on WordPress experience — themes, plugins, page builders
• Working PHP ability (basic to intermediate)
• HTML, CSS, basic JavaScript; MySQL fundamentals
• Experience with cPanel/Plesk, domains, SSL and hosting
• Excellent spoken and written English — you will support UK staff directly every day
• Willingness to work UK hours and to handle confidential information under UK GDPR

NICE TO HAVE

Laravel

• WooCommerce
• Elementor
• Git/GitHub
• REST APIs
• Linux hosting
• Google Analytics
• Google Search Console
• cloud hosting
• website security and performance optimisation

WHO THIS SUITS

Someone patient enough to walk a non-technical care worker through a login problem, and capable enough to fix a broken plugin the same afternoon. You will work independently alongside UK colleagues, so judgement about when to escalate matters as much as technical skill. The organisation supports vulnerable children — discretion and reliability are non-negotiable.

HOW TO APPLY

Send your cv and portfolio (if any ) to abeymj@jmcoglobal.com