Technology Delivery Manager

Software/Technology Delivery Manager (Portal)

Exp - 15+ years

Location - Bengaluru / Hyderabad

ROLE SUMMARY

Lead end-to-end delivery of Java-based Group and Individual Life Insurance portal applications, ensuring successful

project execution, stakeholder satisfaction, engineering quality and operational excellence. The role owns delivery

across development, enhancement and support, coordinating cross-functional teams and aligning technology outcomes

with client and business objectives.

KEY RESPONSIBILITIES

• Manage end-to-end delivery of development, enhancement and production-support initiatives for insurance portals built using

Java/J2EE and React.

• Lead cross-functional teams including Java developers, React developers, QA engineers, Business Analysts, solution

architects and support teams.

• Drive project planning, estimation, scheduling, resource and capacity allocation, dependency management, risk mitigation and

status reporting.

• Partner with client and business stakeholders to clarify requirements, manage scope and priorities, resolve delivery issues and

maintain alignment with business objectives.

• Ensure adherence to Agile/Scrum and SDLC practices, including requirements traceability, design reviews, code quality, test

strategy, release controls and deployment readiness.

• Oversee production support, service-level agreement (SLA) compliance, incident/problem management, root-cause analysis

and continuous improvement.

• Manage project budgets, forecasts, utilization, delivery metrics and resource plans; provide transparent reporting on cost,

quality, schedule and risk.

• Coordinate integration across portal applications, REST APIs, microservices, databases and relevant policy administration,

enrolment, billing and premium-administration systems.

• Drive quality engineering, regression automation, CI/CD, DevOps collaboration and controlled releases to improve reliability

and delivery speed.

• Lead and coach delivery managers, technical leads and team members; foster accountability, collaboration, stakeholder

confidence and continuous learning.

TECHNICAL SKILLS

• Strong experience with Java/J2EE, Spring Boot, microservices and REST APIs.
• Working knowledge of React and modern web-portal development.
• Knowledge of SQL and database-driven enterprise applications.
• Understanding of CI/CD pipelines, DevOps practices, release automation and production monitoring.
• Experience with Agile/Scrum; ability to operate within Agile and Waterfall delivery environments.
• Strong understanding of SDLC, software quality assurance, testing, release management and production support.

INSURANCE DOMAIN EXPERTISE

• Group Life Insurance and Individual Life Insurance.
• Group Benefits and Voluntary Benefits.
• Policy administration and policy servicing.
• Enrolment and member portals; digital journeys for members, employers and other authorized users.
• Billing, premium administration and related insurance operations.
• Preferred: delivery of digital transformation and modernization programs for US life-insurance clients.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.
• 15+ years of overall IT experience, including at least 5 years in delivery management.
• Experience in Life Insurance, Group Benefits, Group Life or Voluntary Benefits domains.
• Proven track record of managing large-scale application development and support engagements.
• Experience with Agile and Waterfall delivery methodologies.
• Strong understanding of SDLC, release management and quality assurance processes.
• Excellent communication, client and stakeholder management, people leadership and problem-solving skills.

KEY COMPETENCIES

• End-to-end delivery management and execution discipline.
• People leadership, team development and cross-functional collaboration.
• Client relationship management and executive stakeholder communication.
• Project risk, financial management, forecasting and resource planning.
• Strategic planning, prioritization and continuous improvement.
• Clear communication, transparent escalation and evidence-based decision-making.

SUCCESS MEASURES

• On-time delivery of committed milestones and releases.
• Client satisfaction, SLA attainment and timely closure of escalations.
• Production stability, incident trends, defect leakage and mean time to restore.
• Budget and forecast accuracy; effective capacity and resource utilization.
• Quality of releases, adherence to delivery methods and continuous improvement outcomes.
• Portal usability, integration reliability and support for member/employer journeys.

PREFERRED EXPERIENCE

• Experience delivering digital transformation and modernization programs for US Life Insurance clients.
• Experience with Group and Individual Life Insurance portals, policy administration integrations and digital enrolment journeys.
• Experience leading distributed teams and collaborating with North American clients.