Freelance Healthcare Digital Transformation Consultant

About the Role

We are looking for an experienced Freelance Healthcare Digital Transformation Consultant to help us design and implement an integrated digital ecosystem for a growing chain of diagnostic centers.

The consultant will be responsible for understanding our existing operational processes, identifying gaps and manual dependencies, and recommending/implementing practical digital solutions across our centers.

Key Areas to be Digitized

• Tele calling team management, lead allocation and productivity tracking
• CRM and complete lead-to-patient journey
• Online test/appointment and sample collection booking
• Home sample collection management
• Phlebotomist allocation, scheduling and live tracking
• Ambulance booking, allocation and tracking
• Patient communication through WhatsApp/SMS
• Multi-center operational dashboards and MIS
• Integration with existing LIS/PACS and other systems
• Automated workflows, alerts and follow-ups
• Management reporting and real-time operational visibility
• Process standardization and digital SOP implementation

What We Are Looking For

• Proven experience in healthcare/diagnostic digital transformation
• Prior experience working with diagnostic centers, pathology laboratories, hospitals or healthcare chains
• Demonstrated experience implementing CRM, booking, home-collection, field-force/phlebotomist tracking or similar systems
• Strong understanding of healthcare/diagnostic operational workflows
• Ability to evaluate existing systems and recommend the right technology/platforms
• Experience in integrating multiple systems rather than creating isolated software solutions
• Ability to work directly with management and operational teams
• Strong project management and implementation capability

Important:

We are specifically looking for someone who has done this before in a healthcare/diagnostic environment. Generic IT consulting or software-development experience without relevant healthcare implementation experience may not be suitable.

Expected Deliverables

The consultant will initially be expected to:

• Study and map our existing operational processes.
• Identify areas requiring digitization and automation.
• Prepare a comprehensive Digital Transformation Roadmap.
• Recommend suitable technology/platforms and implementation approach.
• Define integration requirements across different functions.
• Assist in implementation, testing and rollout.
• Train relevant teams and support adoption.
• Establish dashboards, MIS and monitoring mechanisms.
• Provide post-implementation support and process optimization.

Location:

Varanasi, Uttar Pradesh.

However, we are open to experienced consultants/agencies from anywhere in India, provided they can undertake the required on-site visits and implementation support.