Business Transformation Manager

Department: Sales

Location: APAC-India-New Delhi

Description

About this opportunity

The Business Transformation Manager is responsible for driving business growth and accelerating adoption of strategic initiatives across key accounts and customer segments. This role combines commercial ownership with transformation leadership, leveraging data, process improvement, consulting, and change management to improve customer performance and deliver revenue outcomes.

Acting as a strategic partner to customers and internal stakeholders, the Business Transformation Manager will identify growth opportunities, lead business improvement initiatives, drive program adoption, and be accountable for achieving defined sales and business performance targets.

Role expectations

In this role, you will…

Business Growth & Revenue Delivery

• Own and deliver assigned sales, adoption, and growth targets across designated accounts, territories, or strategic programs.
• Identify and unlock growth opportunities through customer segmentation, performance analysis, and business planning.
• Drive increased utilization and adoption of strategic products and solutions.
• Develop and execute account-specific transformation plans that translate into measurable revenue growth.
• Monitor business performance and proactively implement corrective actions to close performance gaps.

Business Transformation & Consulting

• Partner with customers to assess current business performance and identify opportunities for improvement.
• Design and implement structured transformation initiatives that enhance practice profitability, patient conversion, operational efficiency, and product adoption.
• Act as a trusted advisor to key customers, helping them achieve sustainable business growth.
• Lead pilot projects and scale successful business transformation models across the organization.

Program & Project Management

• Manage end-to-end execution of strategic initiatives and transformation programs.
• Define project objectives, success metrics, timelines, and governance mechanisms.
• Coordinate cross-functional resources to ensure delivery against agreed milestones.
• Track and report business impact, adoption metrics, and ROI.

Process Improvement & Change Management

• Identify operational bottlenecks and implement scalable solutions.
• Drive adoption of new programs, tools, and best practices among customers and internal teams.
• Develop change management plans that ensure sustainable behavioral and process improvements.
• Create frameworks and playbooks that support ongoing business excellence.

Data Analytics & Business Insights

• Analyze customer and business performance data to identify trends, opportunities, and risks.
• Develop actionable recommendations to improve sales productivity and customer outcomes.
• Create dashboards and reporting mechanisms to measure program effectiveness.
• Use data-driven insights to influence decision-making and prioritization.

Stakeholder Management

• Collaborate closely with Sales, Marketing, Clinical, Customer Success, Finance, and Operations teams.
• Build strong relationships with key customers and internal stakeholders.
• Present business reviews, transformation roadmaps, and performance updates to senior leadership.
• Influence stakeholders to drive alignment and successful execution of strategic initiatives.

What We're Looking For

In this role, you’ll need …

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 8–12 years of progressive experience in sales enablement, commercial excellence, or business transformation, ideally in healthcare or medtech.
• Proven experience leading strategic cross-functional initiatives and engaging with external senior stakeholders.
• Strong business acumen and ability to translate strategy into actionable execution.
• Excellent communication, influence, and stakeholder management skills—especially at executive level.
• Fluent in English

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.