Solutions Manager

ABOUT CULTUREMONKEY

CultureMonkey is an AI-powered employee engagement and experience platform helping organizations build exceptional workplaces through continuous listening, people analytics, and action planning. Trusted across 100+ countries and rated 4.7/5 on G2.

ABOUT THE ROLE

• We are looking for a Solutions Manager who can become the product brain, implementation partner, and trusted advisor for our customers.
• This role sits at the intersection of Product, Customer Success, People Science, and Customer Outcomes.
• Our Customer Success Managers own the relationship and commercial health of the account.
• You will own the actual survey experience. You will make sure every survey is set up correctly, launched smoothly, understood clearly, and used meaningfully after the results come in.
• This is not a support role. This is a consulting role.
• You will guide HR leaders, people teams, sub-admins, and internal champions through the full journey... from first setup to final insights to action planning.
• You should enjoy going deep into the product, asking sharp questions, solving messy implementation problems, and helping customers get real value from CultureMonkey.

WHAT YOU'LL OWN

• Own the full survey lifecycle for your accounts, from setup to launch to reporting.
• Understand the customer’s people goals and translate them into the right survey design, platform configuration, and launch plan.
• Run onboarding sessions, product trainings, and walkthroughs for HR teams, sub-admins, managers, and employee champions.
• Guide customers on survey best practices, participation strategy, question design, anonymity, reporting, and action planning.
• Handle technical setup like employee data uploads, CSV and Excel files, custom configurations, integrations, access rules, and reporting requirements.
• Work with the People Science team to deliver reports and insights that match the customer’s real context.
• Partner closely with CSMs to flag adoption risks, unblock customers, spot expansion opportunities, and keep the account journey smooth.
• Raise and track Jira tickets for bugs, backend tasks, feature requests, and product gaps.
• Become the internal voice of the customer for Product and Engineering.
• Run roadmap and product update conversations with customers so they always know what is possible and what is coming next.
• Most importantly, make sure the customer does not just “run a survey”...
• Make sure they actually understand what their people are saying.

WHAT WE ARE LOOKING FOR

• 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Implementation, Customer Service, or a similar customer-facing SaaS role.
• Someone who can learn a product deeply and explain it simply.
• Someone who is comfortable working with HRIS data, employee data files, CSVs, Excel, user attributes, reporting structures, and basic integration concepts.
• A clear communicator who can run a training session with an HR team and also explain technical details to an IT stakeholder.
• Strong project management habits. You follow up, track open items, document clearly, and keep multiple accounts moving without being chased.
• A consulting mindset. You ask good questions before giving answers. You can push back kindly when a customer’s approach may not help them.
• A strong eye for detail. Survey setup, data mapping, anonymity rules, access control, and reporting logic need precision.
• A collaborative nature. You will work closely with CSMs, People Science, Product, and Engineering.Comfort with flexible shifts that overlap with US time zones, because our customers are spread across geographies.

THE KIND OF PERSON WE ARE HOPING TO MEET

• Someone who can bring calm to complexity.
• Someone who can sit with an HR leader, understand their culture problem, and translate it into a clean survey journey.
• Someone who can tell a customer, “Here's a better way to do this,” with both confidence and kindness.
• Someone who wants to build, not just maintain.
• Someone who believes customer success is not only about renewals...
• It is about making customers feel, “these people really understand us.”If that sounds like you, we would love to meet you.