Presales Project Manager

Job Title: Project Manager - Pre-Sales Strategy, Governance & Transformation

Employment Type: Full-Time

Work Location: Sector 54, Gurugram

Position Summary (Shift Timings: 4 pm to 1 am)

Job Description:

• The Project Manager - Pre-Sales Strategy, Governance & Transformation - is responsible for providing leadership, governance, planning, and oversight across Pricing and Contracting functions.
• This role focuses on driving operational excellence, performance management, reporting, stakeholder engagement, risk mitigation, workforce management, and transformation initiatives.
• The position does not perform day-to-day pricing or contracting activities.
• Instead, it acts as the strategic coordinator and owner of business outcomes, ensuring timely delivery, compliance with service commitments, resource optimization, and continuous process improvement across the team.

Key Responsibilities:

Program Governance & Project Management:

• Manage and monitor all Pricing and Contracting deliverables against agreed timelines, quality standards, and business requirements.
• Maintain governance mechanisms to ensure adherence to SLAs, process controls, and operational objectives.
• Track project milestones, dependencies, risks, and action items across multiple initiatives.
• Provide leadership visibility into project performance, escalations, and potential delivery risks.
• Facilitate cross-functional collaboration among AT&T, VOS, Pricing, Contracting and Operations teams.

Reporting & Business Analytics:

• Develop and publish weekly, monthly, quarterly, and executive-level business reports and dashboards especially on RCAs and SLA breaches.
• Track key performance indicators (KPIs), SLAs, cycle times, workloads, productivity, and forecast trends.
• Present performance insights, operational risks, and improvement recommendations to leadership.
• Ensure data accuracy and consistency across business reporting platforms.

Service Delivery Oversight:

• Monitor adherence to contractual and operational service commitments.
• Identify performance gaps and drive corrective actions.
• Lead governance reviews for projects experiencing delays, quality issues, or operational challenges.
• Ensure proper documentation and closure of delivery-related issues.

Root Cause Analysis & Continuous Improvement:

• Lead Root Cause Analysis (RCA) activities for SLA breaches, customer escalations, operational fallout, and process failures.
• Identify recurring issues and develop preventive action plans.
• Monitor effectiveness of corrective and preventive actions.
• Drive a culture of continuous improvement and operational excellence.

Workforce & Personnel Management:

• Support employee engagement including hiring, morale, and overall team wellbeing.
• Addresses are non-business concerns impacting employee productivity and satisfaction.
• Facilitate career development discussions and development planning.
• Monitor workforce utilization, capacity planning, staffing requirements, and workload distribution.
• Foster a high-performance and collaborative team environment.

Stakeholder Management:

• Serve as the primary governance contact for leadership and key stakeholders.
• Manage communication, status updates, risk reporting, and escalation management.
• Ensure alignment between business priorities and team execution.
• Build strong relationships with internal and external stakeholders.

Automation & Transformation Leadership:

• Identify, prioritize, and sponsor automation opportunities across Pricing and Contracting functions.
• Lead digital transformation initiatives that improve efficiency, reduce manual effort, and enhance customer experience.
• Track transformation benefits, ROI, and implementation progress.
• Partner with technology teams to define business requirements and oversee solution deployment.

Process Excellence & Compliance:

• Ensure compliance with established business processes, policies, and governance frameworks.
• Maintain process documentation, operating procedures, and knowledge repositories.
• Identify process optimization opportunities to improve productivity and cycle times.
• Support audit readiness and operational compliance activities.

Required Qualifications/Skills:

• Bachelor’s degree in business, Project Management or Operations.
• 8+ years of experience in Project Management, Program Management, Operations Management, Sales Support, Pricing, Contracting, or related functions.
• Minimum 5 years of working experience with CSP/TSP i.e. Communication Service Provider/ Telecom Service Provider.
• Strong problem-solving skills.
• Advanced Excel, Power BI, Tableau, or reporting tools expertise.
• Strong experience managing cross-functional business initiatives.
• Excellent communication, presentation, and leadership skills.
• Proven experience in executive reporting, business analytics, and performance management.
• Strong knowledge of SLA management, governance frameworks, and process improvement methodologies.
• Experience leading Pricing, Contract and Operational transformation and automation initiatives.
• Demonstrated ability to manage multiple stakeholders and competing priorities.

Optional Skills:

• Project Management certifications optional, if available (PMP, PRINCE2, Agile, Scrum, or equivalent).
• Experience with CRM, Contract Management, or Pricing platforms.

Success Measures:

• SLA adherence and service performance.
• Timely completion of project deliverables.
• Reduction in operational fallout and recurring issues through RCA and other investigations.
• Successful implementation of automation and transformation initiatives.
• Improved employee engagement and team effectiveness.
• Accuracy and timeliness of business reporting.
• Stakeholder satisfaction and governance effectiveness.