Lead-Digital Ecosystem & Mobility

About the Role

We are looking for a strategic and hands-on leader to drive our mobile-first digital ecosystem across customers, partners, and internal stakeholders. This role will build and scale digital journeys across mobile apps, APIs, partner integrations, and self-service platforms — improving customer experience, speeding claims, and enabling new digital revenue models. You will work closely with Product, Technology, Claims, Distribution, and External Partners to deliver a seamless, secure, and connected insurance experience.

Key Responsibilities

1️⃣ Strategy & Roadmap

• Define the mobility and digital ecosystem roadmap across lines of business (health, motor, life, etc.).
• Identify opportunities for new mobile journeys, super-app capabilities, and partner integrations.
• Convert business goals into clear product requirements and feature backlogs.2️⃣ Product & Experience Delivery
• Own end-to-end mobile journeys: onboarding, e-KYC, policy issuance, renewals, claims, payments, support.
• Work with UX/UI to design simple, intuitive app experiences.
• Lead pilots, A/B experiments, and adoption strategies.3️⃣ Ecosystem & Partner Integrations
• Build partnerships with: hospitals, garages, diagnostics, telematics
• payment gateways & wallets
• wellness & wearable platforms
• verification & e-signature service providers
• Oversee API integrations and data exchange frameworks.4️⃣ Technology Collaboration
• Work with Engineering to deliver scalable mobile platforms.
• Ensure performance, security, and interoperability with legacy core systems.
• Prioritize backlog, write user stories, and participate in sprint planning.5️⃣ Data, Insights & Compliance
• Use analytics to drive personalization, churn reduction, and digital adoption.
• Track KPIs: app installs, engagement, claims TAT, conversion, NPS.
• Ensure compliance with regulatory, privacy, consent, and cybersecurity standards.

Required Skills & Experience

• 6-10 years of experience in digital product / mobility / platform ecosystem roles (preferably in insurance, fintech, health tech, or SaaS).Strong understanding of:
• insurance lifecycle (onboarding → underwriting → claims)
• APIs, integrations, microservices concepts
• mobile apps, onboarding, e-KYC, payments, notifications.
• Proven experience launching mobile products at scale.
• Ability to translate business needs into product requirements.
• Experience working in Agile / Scrum environments.
• Strong stakeholder management and partner negotiation skills.

Good to Have

• Experience with telematics, UBI, wellness programs, or partner marketplaces.
• Background in Insurtech, BFSI, or regulated industries.
• Knowledge of security, consent frameworks, and data privacy.
• Exposure to analytics tools, dashboards, and customer journey mapping.

Key Competencies

• Customer-first mindset
• Strategic thinking with execution discipline
• Collaboration and influencing skills
• Problem-solving and decision-making
• Strong communication & presentation skills

What We Offer

• Opportunity to shape the future of digital insurance
• High-impact role with visibility across leadership
• Collaborative, innovation-driven culture
• Competitive compensation and growth opportunities