CXO Office - Strategy & Operations

JOB DESCRIPTION

Strategy & Operations Analyst – CXO Office

About the Role

We are looking for a Strategy & Operations Analyst – CXO Office to work closely with the CXO team on high-priority business initiatives across the organisation. This is a high-ownership role at the intersection of strategy, business analytics, growth and execution. The role will involve solving complex business problems, identifying opportunities, developing data-backed recommendations and driving initiatives from problem definition to measurable business outcomes.

1. Business Strategy & Performance

• Analyse business performance across brands, markets, channels and functions to identify opportunities, risks and performance gaps.
• Develop structured analyses and recommendations to support CXO-level decision-making.
• Build business cases for strategic initiatives, investments, expansion opportunities and new business ideas.
• Track key business metrics and identify trends, exceptions and areas requiring intervention.
• Conduct market, competitor and customer analysis to support strategic decisions.

2. Growth & Commercial Initiatives

• Identify opportunities to drive revenue, orders, customer acquisition, retention, frequency and profitability.
• Analyse key growth metrics such as AOV, CAC, repeat rate, contribution margin, conversion and channel performance.
• Work with Marketing, Product, Operations and Business teams to identify and address growth bottlenecks.
• Develop hypotheses and evaluate growth initiatives through structured experiments and data.
• Assess the commercial impact of initiatives and recommend what should be scaled, modified or stopped.

3. Strategic & Special Projects

• Work directly with the CXO team on high-priority strategic projects that cut across functions.
• Own projects from problem definition → analysis → recommendation → execution → outcome measurement.
• Support initiatives such as new market/city expansion, brand launches, business transformation, cost optimisation and process redesign.
• Conduct rapid analysis on emerging business questions and convert findings into actionable recommendations.
• Take ownership of projects that may not naturally sit within a single function.

4. Operations & Process Improvement

• Identify operational bottlenecks impacting business performance and customer experience.
• Work with functional teams to simplify processes, improve productivity and eliminate inefficiencies.
• Analyse operational performance and develop improvement plans with measurable outcomes.
• Support implementation of new processes, systems and operating mechanisms.
• Build scalable processes and playbooks that can be replicated across brands and locations.

5. Cross-functional Execution

• Work closely with Operations, Finance, Marketing, Product, HR and other functions to execute strategic priorities.
• Drive alignment between stakeholders, timelines and expected outcomes.
• Track critical initiatives and proactively highlight risks, dependencies and deviations.
• Ensure strategic recommendations translate into actual business outcomes.
• Influence stakeholders without direct authority and drive initiatives to closure.

6. CXO Office

• Prepare business reviews, leadership presentations, decision notes and strategic analyses.
• Support the CXO team in evaluating business performance and prioritising critical interventions.
• Bring together data and inputs from multiple functions to create a clear view of business issues.
• Support leadership discussions with fact-based insights, scenarios and recommendations.
• Handle sensitive and high-priority business projects with a high degree of ownership and discretion.

What We Are Looking For

• 4–7 years of experience in strategy, business analytics, consulting, business operations, growth, category management or similar roles.
• Experience in food-tech, QSR, D2C, consumer businesses, startups or multi-brand businesses would be an advantage.
• Strong commercial understanding with the ability to interpret P&L, revenue, growth and unit economics.
• Strong analytical and problem-solving capabilities.
• Ability to structure ambiguous problems and develop clear, actionable recommendations.
• Strong written and verbal communication skills, including the ability to present to senior stakeholders.
• Strong stakeholder management and influencing skills.
• High ownership, curiosity and bias for action.
• Ability to move seamlessly between strategy and hands-on execution.