Product Delivery Manager - Account & Reference Data Platform

Job Description

You are a strategic thinker passionate about driving solutions in Account & SSI Reference Data product delivery. You have found the right team.

As Account & SSI Reference Data Product Delivery Professional within our Change & Strategy (Account & SSI Reference Data) Team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Lead and develop a team of Product Delivery Leads, setting clear accountabilities, coaching delivery practices, and building a strong delivery culture.
• Own end-to-end delivery of capabilities and releases across definition, build, testing, release, stabilization, adoption, and continuous improvement aligned to product vision and roadmap.
• Translate strategic outcomes into executable delivery by partnering with Product Managers, Product Owners, and Technology to define epics, features, user stories, acceptance criteria, sequencing, and integrated plans.
• Shape delivery-ready backlogs through prioritization, refinement, dependency management, and cross-functional alignment across Product, Technology, Operations, and Control partners.
• Influence senior stakeholders by articulating delivery outcomes, release health, trade-offs, customer impact, and realized value.
• Lead release planning and delivery governance by owning scope, milestones, readiness criteria, implementation/cutover activities, and post-release support.
• Ensure operational readiness and controls for each release, including training, communications, support model/runbooks, control requirements, and measurable success criteria.
• Establish and run an effective delivery cadence (refinement, planning, demos, readiness reviews, retrospectives) enabling timely decisions, clear ownership, and consistent progress.
• Coordinate delivery across interconnected capabilities and teams by actively managing dependencies and cross-team impacts while maintaining delivery accountability.
• Monitor release health and delivery confidence by managing RAID, stakeholder alignment, escalation paths, and blocker resolution.
• Drive adoption, feedback loops, and continuous improvement by tracking customer outcomes and post-implementation performance.

Required Qualifications, Capabilities And Skills

• Extensive Vice President level experience leading product delivery, product transformation, and complex capability delivery in Financial Services.
• Proven cross-functional delivery track record across Product, Technology, Operations, and Control organizations, including end-to-end releases.
• Strong practical Agile delivery expertise (Scrum/Kanban/hybrid) with deep understanding of product lifecycle, operating models, and delivery governance.
• Demonstrated backlog and scope shaping skills (epics/features/user stories, acceptance criteria, refinement, sequencing, dependency management, release readiness).
• Strong delivery leadership and risk management capabilities (release health, delivery confidence, RAID, escalation, and blocker resolution).
• Outcomes and value orientation with experience defining and tracking measurable success criteria, adoption, feedback loops, and value realization.
• Executive communication and leadership skills with strong analytical/problem-solving capability and senior stakeholder influence.
• Proficiency with Jira, Confluence, and Microsoft Office (PowerPoint/Excel/Word).

Preferred Qualifications, Capabilities And Skills

• Domain knowledge in Investment Banking, Securities Services, Reference Data, and/or the Settlement lifecycle.
• Transformation delivery experience across strategic data initiatives, platform change, and/or operating model change.
• Practical experience with measurement frameworks (roadmaps, KPIs/OKRs, adoption measures, customer outcomes, value-realization frameworks).
• Certifications such as Lean Six Sigma, Agile/SAFe, PMP, PRINCE2, or equivalent.
• Bachelor's or Master's degree in Finance, Business, Technology, Mathematics, Statistics, or a related discipline.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.