Lead Vendor Management Analyst

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Vendor Performance & Governance

• Support governance of strategic professional services suppliers and consulting partners.
• Develop and maintain vendor scorecards measuring delivery performance, workforce efficiency, value realization, and productivity outcomes.
• Prepare executive-ready materials for vendor governance reviews and business reviews.
• Analyze supplier performance trends and identify risks, issues, and opportunities requiring leadership attention.
• Partner with Delta's centralized Sourcing team and IT stakeholders on deal structuring for consulting services SOWs supporting application development and maintenance work, ensuring commercial terms align with delivery and cost objectives.
• Develop fixed-deliverable SOWs with clearly defined milestones, acceptance criteria, and penalty/remedy clauses for delays or missed expectations.
• Develop and champion best-in-class SOW standards and templates for consulting engagements, incorporating industry-leading practices in deliverable definition, governance, and commercial protections.
• Track and manage corrective actions and vendor commitments through closure.
• Track vendor performance against key milestones and deliverables on large, strategic SOWs, escalating and enforcing accountability when commitments are missed.

Cost Optimization & Value Realization

• Identify cost reduction opportunities through supplier consolidation, workforce optimization, demand management, and commercial improvements.
• Build financial models and business cases supporting vendor optimization initiatives.
• Quantify savings opportunities, cost avoidance, and realized benefits.
• Benchmark supplier performance and cost structures to identify optimization opportunities.
• Develop and evaluate global consulting rate cards, and apply financial levers — rate benchmarking, blended rate mix, onshore/offshore ratios, and volume/tenure discounts — to reduce consulting services spend.
• Track savings initiatives through identification, approval, implementation, and benefit realization.

Workforce & Utilization Analytics

• Analyze supplier workforce data including onshore/offshore mix, labor utilization, staffing trends, rate cards, and delivery productivity.
• Develop reporting that helps leaders understand workforce efficiency and supplier effectiveness.
• Support initiatives focused on increasing offshore leverage and improving delivery economics.
• Build dashboards and reporting to measure workforce productivity and supplier outcomes.

Strategic Initiatives

• Support supplier consolidation programs and outcome-based SOW initiatives.
• Analyze AI-driven productivity opportunities across the supplier landscape.
• Assist in developing recommendations that improve output, quality, speed, and cost efficiency.
• Conduct research, analysis, and problem-solving activities supporting new VMO programs and strategic initiatives.

What You Need To Succeed (Minimum Qualifications)

• Bachelor's degree in Business, Finance, Engineering, Information Technology, Economics, or a related field.
• 5+ years of experience in consulting, vendor management, sourcing, business operations, financial analysis, procurement analytics, or technology strategy.
• Strong analytical and problem-solving skills.
• Experience in management consulting, vendor management, sourcing, procurement, or supplier governance.
• Experience supporting professional services, consulting, contingent labor, or global delivery providers.
• Knowledge of workforce optimization, supplier performance management, or vendor governance practice
• Advanced Excel capabilities including modeling, forecasting, data analysis, and scenario planning.
• Advanced PowerPoint skills with the ability to create executive-level presentations.
• Experience translating complex data into actionable business recommendations.
• Strong written and verbal communication skills.
• Ability to independently structure ambiguous business problems and drive analysis to conclusions.
• Experience working across multiple stakeholders and functions.

Behavioral Competencies

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in management consulting, vendor management, sourcing, procurement, or supplier governance.
• Experience supporting professional services, consulting, contingent labor, or global delivery providers.
• Knowledge of workforce optimization, supplier performance management, or vendor governance practices.
• Experience quantifying business cases, savings opportunities, and ROI.
• Experience with Power BI or similar analytics platforms.
• Exposure to Agile delivery models and software development organizations.
• Experience working in globally distributed organizations and offshore delivery environments.

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.