Engagement Manager

About the Role

You will be embedded in the product and delivery team, working closely with engineering leads, product managers, and client-facing teams. You will interface regularly with senior stakeholders — both internal and at client organizations — to ensure programs are defined, tracked, and delivered with precision.

Key Responsibilities

• Own the full program lifecycle: requirements gathering, sprint planning, milestone tracking, risk management, and release coordination
• Work with engineering teams to translate business requirements into detailed technical specifications, user stories, and acceptance criteria
• Drive system integrations with enterprise clients — APIs, SSO, MDM, DLP, and enterprise infrastructure components
• Manage technical onboarding for enterprise deployments, ensuring smooth configuration, data migration, and go-live execution
• Identify technical bottlenecks, escalate risks proactively, and drive resolution across cross-functional teams
• Maintain program dashboards, technical documentation, integration runbooks, and delivery trackers
• Collaborate with QA to define test plans, oversee UAT cycles, and ensure quality gates are met before release
• Act as the single point of contact for assigned enterprise accounts post-deployment, managing stakeholder communications and escalations
• Coordinate with client CIOs, CISOs, and IT teams to align on timelines, scope changes, and delivery expectations
• Support the business team in scoping new client requirements, estimating delivery effort, and contributing to proposals
• Contribute to client health reviews, ensuring measurable outcomes and long-term retentionRequirements
• 2 – 4 years of experience as a Business Analyst, Program Manager, or Technical Project Manager — preferably in a SaaS, enterprise tech, or consulting environment
• Prior experience in a BA or PM role is essential — you must have owned requirements, written specs, and managed delivery timelines
• Strong understanding of enterprise technology environments: APIs, integrations, cloud infrastructure, security protocols, and enterprise IT workflows
• Proficiency with program management tools (Jira, Confluence, Asana, or equivalents) and documentation practices
• Exceptional written and verbal communication skills — you must be equally comfortable writing a technical specification and presenting a program update to a CXO
• Ability to distil complex technical topics into clear, structured language for both technical and non-technical audiences
• High ownership mindset — you notice what needs doing and you do it without being toldPreferred Qualifications
• MBA or engineering degree from a reputed institution preferred; equivalent demonstrated capability will be considered