Support SDE (Software Development Engineer — Support)

Skytec

Mumbai, Maharashtra, India

Company: Skytec India

Project: LocateOS (US Client)

Location: Mumbai, India

Employment Type: Full-Time

About the Role

Skytec India is hiring a Support SDE for LocateOS, a cloud-based SaaS platform for utility field operations built for a US-based client. The platform includes a React Native mobile app, a Next.js web dashboard, and a Python backend on Microsoft Azure.

This is a hands-on engineering role focused on production support: triaging bugs reported by end users, diagnosing issues across the mobile app, web dashboard, backend, and database, shipping fixes, and verifying them in production.

Key Responsibilities

Triage, reproduce, and resolve bug reports from end users.
Debug issues end-to-end across the stack: mobile app, web dashboard, APIs, and databases.
Query and safely correct production data (SQL and MongoDB).
Verify fixes are deployed and working in production.
Support mobile app builds and releases (TestFlight / App Store).
Handle user administration: accounts, roles, and SSO login issues.
Monitor system health and data feeds; escalate and document incidents.
Maintain support documentation and runbooks.
Provide support coverage overlapping with US business hours.

Required Qualifications

2+ years of software development or support engineering experience.
Strong SQL skills; comfortable working with production databases.
Proficiency in Python.
Working knowledge of JavaScript/TypeScript and React / React Native / Next.js.
Experience debugging REST APIs (Postman/curl, logs, request tracing).
Familiarity with Microsoft Azure (Function Apps, Blob Storage, Azure AD).
Excellent written English communication.
Willingness to overlap with US time zones.

Preferred Qualifications

React Native and App Store release experience.

MongoDB experience.

Exposure to OAuth2/OIDC and Microsoft SSO.

Prior experience supporting US or international clients.

Compensation

Competitive, based on experience.

Skytec India is an equal opportunity employer.

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